No more visit counting since upgrade to Matomo 5.11.1

Support & Bugs
1

Hi,

I cannot see any visit count since the very time I upgraded to Matomo 5.11.1, presumably from Matomo 4.4.1.

Matomo Update History says 4.4.1,4.0.1-b1,3.5.1-b1,3.0.4 (yes, I obviously don’t upgrade often enough)

The “issue” is that… the interface shows a number of warning, but no particular issue, and the upgrade is said to have been successful.

<details>
<summary>Click to view System Check</summary>

### Mandatory checks

#### Version PHP >= 7.2.5:
 ✔ 7.4.33

#### PDO extension:
 ✔ 

#### PDO\MYSQL extension:
 ✔ 

#### MYSQLI extension:
 ✔ 

#### Autres extensions requises:
 ✔ zlib ✔ json ✔ filter ✔ hash ✔ session

#### Fonctions requises:
 ✔ debug_backtrace ✔ escapeshellarg ✔ eval ✔ hash ✔ gzcompress ✔ gzuncompress ✔ pack

#### Configuration PHP requise (php.ini):
 ✔ session.auto_start = 0 ✔ max_execution_time = 0 OR = -1 OR >= 30

etc.

What can I do?

Thanks!

1 Like
2

Hi,

I still have no Matomo working; what can I do? Of course deleting everything might be an option, but clearly I’d like to avoid that :stuck_out_tongue:

1 Like
3

Hello there,

Can you share the public URL of any website which is connected/integrated with Matomo?

I want to cross if there is any Matomo related error being displayed in console or network tab.

5

Also note that, when I try to regenerate the code, I get an empty box and the following error:

SQLSTATE[42S22]: Column not found: 1054 Unknown column 'plugin_name' in 'where clause'

1 Like
6

image
image1919×970 565 KB

image
image1914×975 359 KB

Please take a look at the attached screenshots, Matomo is not working fine. It is throwing 400 bad request error.

@matomonp44 ,
Can you share the Matomo log file if possible? So that I can identify the actual issue with Matomo.

1 Like
7

Tons of errors of this form

ERROR Piwik\Tracker\Handler[2026-07-07 11:59:22 UTC] [352c6] Exception: /core/Tracker/Db/Pdo/Mysql.php(261): Error query: Error query: SQLSTATE[42S22]: Column not found: 1054 Unknown column ‘plugin_name’ in ‘where clause’ In query: SELECT setting_name, setting_value FROM piwik_site_setting WHERE idsite = ? and plugin_name = ? Parameters: array (
ERROR Piwik\Tracker\Handler[2026-07-07 11:59:22 UTC] [352c6] 0 => 11,
ERROR Piwik\Tracker\Handler[2026-07-07 11:59:22 UTC] [352c6] 1 => ‘CnilPolicy’,
ERROR Piwik\Tracker\Handler[2026-07-07 11:59:22 UTC] [352c6] ) In query: SELECT setting_name, setting_value FROM piwik_site_setting WHERE idsite = ? and plugin_name = ? Parameters: array (
ERROR Piwik\Tracker\Handler[2026-07-07 11:59:22 UTC] [352c6] 0 => 11,
ERROR Piwik\Tracker\Handler[2026-07-07 11:59:22 UTC] [352c6] 1 => ‘CnilPolicy’,
ERROR Piwik\Tracker\Handler[2026-07-07 11:59:22 UTC] [352c6] ) [Query: ?action_name

Seems like a database structure problem? Presumably when updating?