No more tracking after 2.4 update


#1

Hi, since I updated to 2.4 (on thursday I believe) I’ve had no tracking at all. No real-time and no data generated when archiving.
Have checked the tracking code 3 times, no changes there.

php console core:update
Everything is already up to date.

no errors in apache:
[07/Jul/2014:01:42:51 +0200] “POST /stats/piwik/index.php?period=range&idSite=1&segment=&date=last30&format=json&showRawMetrics=1&module=API&method=Live.getLastVisitsDetails&filter_limit=100&showColumns=latitude%2Clongitude%2Cactions%2ClastActionTimestamp%2CvisitLocalTime%2Ccity%2Ccountry%2CreferrerType%2CreferrerName%2CreferrerTypeName%2CbrowserIcon%2CoperatingSystemIcon%2CcountryFlag%2CidVisit%2CactionDetails%2CcontinentCode%2Cactions%2Csearches%2CgoalConversions%2CvisitorId&minTimestamp=1404375680 HTTP/1.1” 200 2

This is the only info I could find that is added in the database… not much :stuck_out_tongue:
1904 done 1 2014-07-07 2014-07-07 1 2014-07-06 00:05:07 3
1906 donefea44bece172bc9696ae57c26888bf8a.VisitsSummary 1 2014-07-07 2014-07-07 1 2014-07-06 00:05:08 3

There is plenty of activity as per the access logs in apache, absolutely nothing in piwik. This is a major bummer, can I downgrade without to much trouble?

Thanks!


#2

Downgrade to 2.3 makes it work again if anybody else if having the same problems with 2.4.
This is what i did:
[ul]
[li] Make a backup of your entire piwik folder (backup always and always).
[/li][li] Copy your /piwik/config/config.ini.php to an outisde folder.
[/li][li] Download the 2.3 build: http://builds.piwik.org
[/li][li] Extract the archive and overwrite files in the /piwik folder.
[/li][li] Copy/move the config.ini.php back to /piwik/config/
[/li][li] delete everything inside /piwik/tmp/*
[/li][li] Enjoy having working statistics again.
[/li][li] Wait for Piwik version 2.5 :)o
[/li][/ul]


#3

Doesn’t work for me. The Dashboard for all Sites are still empty


(Matthieu Aubry) #4

If Piwik does not track any data, please troubleshoot the tracker as explained in this guide: Tracking HTTP API: API Reference - Matomo Analytics (formerly Piwik Analytics) - Developer Docs - v3

This will let you see any error in the tracker and will help you find the problem. let me know what you see or if you have other question