No Ecommerce/WooCommerce Data in Matomo Wordpress Plugin

gavran · July 31, 2021, 4:39am

Hi, Matomo is not collecting/displaying any WooCommerce Data - everything else seems to be tracked correctly.
I’m using a wordpress plugin (Borlabs Cookie), that adds the Matomo Tracking Code (see below).
The “add tracking code” option in the matomo plugin is disabled.

Tracking Code added by the plugin Borlabs Cookie:

<!-- Matomo -->
<script type="text/javascript">
var _paq = window._paq || [];
/* tracker methods like "setCustomDimension" should be called before "trackPageView" */
_paq.push(['trackPageView']);
_paq.push(['enableLinkTracking']);
(function() {
var u="%%matomoUrl%%";
_paq.push(['setTrackerUrl', u+'matomo.php']);
_paq.push(['setSiteId', '%%matomoSiteId%%']);
var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0];
g.type='text/javascript'; g.async=true; g.defer=true; g.src=u+'matomo.js'; s.parentNode.insertBefore(g,s);
})();
</script>
<!-- End Matomo Code -->

Under diagnostics the only issue (yellow) is this (location reporting is working):
“A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more: https://matomo.org/faq/wordpress/how-do-i-fix-the-proxy-header-warning-in-the-matomo-for-wordpress-system-report/”

Matthieu_Mary · August 1, 2021, 8:07pm

Hi @gavran

Thanks for creating a new topic.
Your problem looks related to an open issue we have:

github.com/matomo-org/matomo-for-wordpress

Allow configuring ecommerce tracking when tracking mode = disabled

opened 03:23AM - 27 Jul 21 UTC

tsteur

Enhancement

See https://github.com/matomo-org/matomo-for-wordpress/wiki/Ecommerce-tracking f…or some ecommerce background. Currently, ecommerce tracking doesn't work when the tracking mode in `WP Admin Dashboard -> Matomo Analytics -> Settings` is disabled. This is done in https://github.com/matomo-org/matomo-for-wordpress/blob/4.3.1/classes/WpMatomo.php#L230 However, some users might have the tracking mode set to disabled because they use a different plugin to set the tracking code. For example using a tracking consent plugin. In that case the tracking mode is set to disabled since another plugin adds the tracking code. ![image](https://user-images.githubusercontent.com/273120/127089664-8e05500e-d8b0-4f98-9919-f4a43662ebed.png) Ideally, the `Enable Ecommerce` feature can also be configured when the tracking mode is set to disabled. Similar to the currency setting: ![image](https://user-images.githubusercontent.com/273120/127089712-301c9554-5496-4c04-b9bf-6387bdffaf75.png) The problem though is that: Ecommerce tracking is enabled by default meaning we might start tracking data (server side) as soon as the plugin is installed even though the user doesn't want to track data just yet. Meaning we might need a different setting for "Enable ecommerce" when tracking mode = disabled. For this other ecommerce setting the default value would be "disabled/false" and it would only be shown when tracking mode = disabled. To the user visible would be always the same setting but in the background we would have two different settings and depending on the selected mode we show one or the other. There is still yet another issue though. If for example someone uses a consent plugin to insert the Matomo tracking code, then product views, cart updates and orders should be only tracked when the user has given consent. This works nicely with our ecommerce feature when we are tracking these things using the JavaScript code. Because while we would always add tracking code methods like `_paq.push(['trackEcommerceCartUpdate', ...])` they wouldn't do anything if the JS tracking code wasn't loaded by the consent tools. The problem comes when cart updates or orders are done using ajax and we fall back to server side tracking. Then we can't know if someone is using a consent tool and whether tracking is allowed or not and our plugin would always track ecommerce actions even if there is not any consent. I don't know if there is any way for us to workaround this as we can't know if consent is required and when consent was given. So for this ecommece tracking when tracking mode is disabled we can kind of only rely on JS tracking which often wouldn't work likely.

The ecommerce data are not tracked if the add tracking code option is set to disabled.
We are working on it.
Please subscribe to the github issue to get the updates.
Kind regards

Matthieu

gavran · September 7, 2021, 11:41pm

Hi @Matthieu_Mary , sadly the issue was not fixed with the most recent Matomo plugin update.
What is the best way to use the standard tracking mode while preventing tracking until the visitor opts in?

Matthieu_Mary · September 8, 2021, 9:05pm

hi @gavran

For the tracking of your ecommerce data you could try to switch to manually mode and remove the tracking code. It would track only the ecommerce data.

To track only after an opt in from your visitor, you should use the tracking consent approach.
https://developer.matomo.org/guides/tracking-consent
The plugin allow you to specify the tracking consent option.

Kind regards

Mat

gavran · April 26, 2022, 12:00am

Hello again to @Matthieu_Mary and the community! I have still not been able to find a solution for the issue of e-commerce data (WooCommerce) not being recorded by the official Matomo Wordpress plugin.
At the same time everything else seems to be collected the way it should.

The Borlabs Cookie plugin executes the tracking code provided by the Matomo Plugin, if the user has given consent.

Sadly the consent guide linked above is not understandable for me. Would that solution work with the cookie consent plugin?

Matthieu_Mary · April 26, 2022, 5:35am

Hi @gavran

you said that the ecommerce data are not collected. they are not collected after you switch to manually mode and remove the tracking code?

for the cookie consent options, it will only work if you keep the tracking code. which is your current configuration?

Kind regards

gavran · April 27, 2022, 2:58pm

Hi @Matthieu_Mary, thank you for your reply.
Indeed when setting “Add tracking code” to “enter manually” the ecommerce data is collected.
Although i can’t access the tracking code that is automatically added now.

Do you mean by configuration the current tracking code used by the consent tool?

Matthieu_Mary · April 28, 2022, 5:43am

Hi @gavran

I’m not sure to understand

Although i can’t access the tracking code that is automatically added now.

I mean by your configuration in which mode are you (default tracking, enter manually, …) and if you are in enter manually mode if you have left the generated javascript?

Kind regards

Mat