No data visible after Update from Matomo 3 to Matomo 4.1.1

Support & Bugs
1

Hi there, i’m new. We updated our Matomo from 3.X to 4.1.1. But now there are NO former data visible.
And it seems, that no data is collected.

I found this error:
(index):36 GET https://analytics.WEBSITE.de/matomo.js net::ERR_CERT_COMMON_NAME_INVALID

Can someone help?

2

Hi,

net::ERR_CERT_COMMON_NAME_INVALID is Chrome telling you that the common name of your SSL certificate for https://analytics.WEBSITE.de is invalid and therefore the browser refuses to connect to it.

Maybe check your HTTPS setup.

3

Thanks. The error message is gone now. But the data is still not there.
After increasing the time period a little, I noticed that parts of the data seem to be displayed, but only until April 2020. After that, nothing more.

4

Matomo seems to track now. But the data-loss from april to december ist still there…