No data in Real Time Map


#1

Hi

I am using piwik 2.0.3 verson and there is no data showing in Real-time map. Please find the attachment for more informaton. Do i need to install any plugin to get the data in real-time map.

Thanks
Naginder


(Matthieu Aubry) #2

Do you see a javascript error in the console?


#3

Hi Matt,

I have attached the java-script error message. Please find the attachment for more information.

Thanks
Naginder


(Matthieu Aubry) #4

Which webserver are you using?

If you are using Apache please create a .htaccess with the following content in your Piwik root directory:


AddType image/svg+xml svg svgz
AddEncoding gzip svgz


#5

Hi Matt,

I have hosted this website on IIS 7.5 version.

Thanks
Naginder


#6

HI
we’re seeing the same error on 2.03 hosted on on IIS 7.5 version.
thanks

Phil


#7

Hi Matt,

Do we need to change any configuration to resolve this real-time map issue?

Thanks
Naginder


#8

Same

added .htaccess and set to 705 but no difference (in /emstats right?)

Thx


(Matthieu Aubry) #9

I’m not familiar with IIS. It looks like you all using IIS. I suspect something prevents the SVG files (for the country maps boundaries) to load. Could you maybe look if there are some files like htaccess that could prevent this? Any error in your error log? any other info?

would be great to find the cause and if you can post it here for others!


#10

Hi Matt,

please find the error message and .htaccess file details for more information.

Thanks
Naginder


(Matthieu Aubry) #11

I just added a new FAQ to try and help you and other users with this problem.
http://piwik.org/faq/troubleshooting/faq_17051/

Can you let me know if the instruction for IIS there helps?