No data after moving host


#1

Hi everyone

Just joined the forum. Hope someone can give me some help :slight_smile:

I have been using piwik for a while just for my own website. I have just moved to a different host and pwik and the database was transferred by the host.

Everything loads but there is no data. I have checked the visit log and its just says 0 visitors.

I have checked the database and can see the data. I have deleted the config file and tried a reinstall but to no avail.

I went back to my old host, backed up the database and then did a reinstall with my new host, deleted the config file again and did a reinstallation - no data showing.

Does anybody know what I should be doing?

I have upgraded to the latest version of piwik.

Thanks


#2

While merely changing the server Piwik is installed on, nothing should be lost.
What steps did you take exactly?

So long,
A.Kalkhoff


(Matthieu Aubry) #3

It definitely should work - do you still have the problem? Try enabling the plugin DBStats to give you stats about your DB, please PM a screenshot of the report?