Network error in mobile piwik 2


#1

I am using piwik on my server and also tried the mobile app Piwik 2 on iPhone/iPad.
Most times I log into the website because in the mobile app I receive an error regularly.
"There was an error ‘The parameter ‘idSite=’ is missing from the request.’. The request returned the status ‘HTTP/1.1 200 ok’. URL was ‘http://piwik.crps-nrw.de/index.php’. Please check the entered URL…
Even removing the credentials and create a new login brings no connection.
Can you please give me a hint.
Thanks in advance.
Stefan


#2

Hi crpsnrw,

I haven’t heard of a problem like this before and do not really have a clue what could cause this. I reckon it is related to a server configuration. When exactly are you getting this error? Can you log in?


#3

I just geht this erfror when I Start the piwik 2 App on my ipad.
Iman normally log into piwik via Web browser.


#4

Is it possible that you create an account with at least view access and send us the Piwik URL including credentials to thomas @ piwik.org?

We could have a look whether we can reproduce the issue and whether we find the actual problem


#5

Hi, I got the same issue:

Network Error.

There was an error “HTTP error”. The request returned the status “HTTP/1.1 414 Request-URI Too Long”. URL was “https://mydomainname/pw/index.php”. Please check your entered URL and the error logs on this server for more information about the error and how to resolve it.

I can log in via the URL, but I do not see any error log. Any one know how to resolve this issue with the Piwik 2 app? (Piwik 1 app is working properly)


#6

@Stefan thanks for sending the credentials. I tried it with an iPhone, an iPad and on an Android device and couldn’t reproduce it :frowning: Does anyone else maybe have an idea what could cause this? Maybe related to bulk request somehow. BTW: you can delete my account again on your Piwik instance. Which iPhone / iPad are you using with which version?

@pubuse your issue sounds different. Which device are you using? When do you actually get this error?


#7

I got this error on my iPhone 5. I just installed Piwik 2. I see “all websites dashboard” and as soon as I click on on of the websites I monitor, I get this message.


#8

@pubuse is it maybe possible for you as well to create a login for me on your Piwik instance and to send me the credentials including the URL to your Piwik instance to thomas @ piwik.org? I would then try to reproduce as well.


#9

Hi Thomas,

I just sent you the message. Thanks!


#10

FYI: We’ve figured out the “URI request too long” was caused by “iThemes Security”. Will add it to the FAQ.

FYI2: “iThemes Security” can also cause troubles with the Wordpress Piwik plugin