Need help checking Matomo Tag Manager setup – debug mode not working (v5.3.1, self-hosted)

Tag Manager
1

I’m new to Matomo and currently trying to set up Matomo Tag Manager (MTM) on a self-hosted installation (version 5.3.1).

I’ve created a simple tag to track newsletter sign-up clicks using a button trigger on Matomo default container, but I’m running into an issue:
When I try to use Preview mode, the debug panel does not appear on the website. I’ve tried multiple browsers and cleared the cache, but no luck.

Can someone help review my setup?
Is there a way to book a short time slot for someone from the community or team to help?
What could cause the debug preview not to load?

Regards,
Sars

2

There is a faq here about the issue: Why is debug console not loading for me? FAQ - Tag Manager - Matomo Analytics Platform

Also make sure you have added the tag manager tracking code and not the standard tracking code.

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3

Thank you, it worked!

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