Mysqli prepare error: MySQL server has gone away on cPanel

Support & Bugs
1

Hello, I have matomo installed on a cpanel share hosting running php 7.4, when i click on “System check” option i get Mysqli prepare error: MySQL server has gone away. I have looked into the wiki but cpanel don’t have the option to edit MySQL config file, can someone please help me?

2

Hello, can you try to use PDO instead of MySQLI? see "MySQL has gone away" more common with PHP 7.2+ · Issue #15451 · matomo-org/matomo · GitHub

1 Like
3

Thank you @matthieu Your hint soved my problem… on shared CPanel too…