Multiple visits with same idvisitor within short period

Support & Bugs
1

I just noticed a problem today where a particular visitor’s page views were being stored (and displayed) as 4 separate visits, even though in the log_visit table the idvisitor value is the same and the length between the first and last “visit” is only ~11 seconds. Also all 4 visits are from the same IP and browser.

All but one of the visits had just 1 action (the other had 2).

UPDATE: The same thing just happened again as I was typing this, with the same visitor and same deal.

2

Can you please post a screenshot of this behavior ? thx

3

I’ve attached the first occurrence as part1 and the second as part2. The IPs in part1 and part2 have the exact same Visitor ID.

The third attachment is something else I noticed… that some successive visits are not being sorted properly. This third screenshot shows that. Also I just noticed after taking the screenshot that there are some missing/skipped action #s. What’s up with that?

4

Can you please PM to me the original screenshots so I can see IPs etc. ? thx

5

Unfortunately I’m not permitted to reveal any more of the visitor details :-\

Is there anything else I can do on my side to help pinpoint the issue or is there some place I can start looking maybe?

6

Are you using Javascript tracker ?

I’m not sure what could be causing this…

7

Yes, I am using the JavaScript tracker.

8

Also I just noticed after taking the screenshot that there are some missing/skipped action #s. What’s up with that?

When pages are seen multiple times in a row we put them on one line with a 2X or 3X at the end.

Sorry i’m not sure what is causing the problem. If you reproduce the issue, please let me know…