Mtm_medium in tracking not working

Support & Bugs
1

Hello

We are using Tracking Urls to track data by our external Matomo Server
Unfortunatly the capaign medium is not tracked. Campaign is tracked, but medium is missing…
Any ideas ?

Here an example call to the Piwik Script:
piwik.php?_id=bdb29c05fd7fc9ae&idsite=1&rec=1&token_auth=dcfeb39630743497f2af98e16703aadd&cdt=1712223134&cip=xxx.xxx.xxx.xxx&action_name=Test&url=https%3A%2F%2Fwww.test.de%2F%3Fmtm_campaign%3Dkopfbanner%26mtm_medium%3Dbanner%26mtm_source%3Dwebsite&urlref=&h=11&m=32&s=14&ua=Mozilla%2F5.0+%28iPhone%3B+CPU+iPhone+OS+17_3_1+like+Mac+OS+X%29+AppleWebKit%2F605.1.15+%28KHTML%2C+like+Gecko%29+Version%2F17.3.1+Mobile%2F15E148+Safari%2F604.1&lang=de&cs=utf-8&mtm_campaign=kopfbanner&mtm_medium=banner&mtm_source=website&gt_ms=1234&send_image=0

Thanks
Alex

2

Hi @fun.tastico
If the request you provided is the one sent by your page during tracking, the token_auth param is not mandatory (you can track without this param, except if you need to track in past days for example).
Another thing: mtm_campaign, mtm_medium, mtm_source don’t need to be part of the tracking parameters, because they are extracted from the page URL (url).
Did you install MarketingCampaignsReporting plugin? Indeed, mtm_source and mtm_medium are usable only with this plugin.

3

Hello Philippe
Thank you for the info to “shorten” my tracking link. I will try this.

But: MarketingCampaignsReporting is installed… Or could it be a problem with the duplicate “mtm_” params ???

4

Hi @fun.tastico

Is it also enabled?

5

Yes - it is :wink:
I know that many users would answer with “Oups” - so my mistake that I haven’t mentioned it yet :rofl:

6

Hi @fun.tastico
Can you check if you have any error in the Matomo error log file?
Also check in the DB if there is campaign_content, campaign_group, campaign_id, campaign_keyword, campaign_medium, campaign_name, campaign_placement and campaign_source columns in matomo_log_visit table?

7

Log in “/tmp/logs” is empty - is there another one ?

Tables exists
image

8

BTW: There are some entries in matomo_visit_log with filled “campaign_medium”.
But they are all from 2022…
Could it be a problem after an update ?

9

Hi @fun.tastico

Yes, if database update has not been made after update (or plugin installation / activation), some trackings can be ignored because of missing tables / column for example.

For logs:

For incomplete Matomo update / plugin update or install:

$ ./path/to/matomo/console core:update

From:

10

Hi Philippe

Logs stay empty, Installation is up to date…
image

Any other ideas ?

Thank you