Missing statistic data from app

General questions
1

I tied to use Piwik trial version with iOS SDK. I followed the instruction on Git Hub unfortunately withou success. I debug the app and I see dispatch() with statistics data from queue is called. Why I don’t see statistics data in Piwik Web Platform?

Is my app configuration correct?
PiwikTracker.configureSharedInstance(withSiteID: "1", baseURL: URL(string: "https://beenode.innocraft.cloud/index.php")!)

Thank you for any hint.

2

Hi @Martin_Krajcir, is it possible that in the web platform you are displaying a view excluding the current day?

3

Dear Cornelius,

I checked the date filter, I am looking at current day and there are no data. What is wrong with my Piwik Platform settings?

I found that for mobile app I need to setup Manage Measurables URL as shows iOS PiwikTracker.shared?.contentBase property.

The app log shows successfully processed batch queue from Piwik. Unfortunately I still did not see any measurement data at Piwik platform. Any idea why?

PiwikTracker [I] Start dispatching events
PiwikTracker [I] Dispatched batch of 9 events.
PiwikTracker [I] Finished dispatching events
4

Hi @Martin_Krajcir,

thanks for the followup. Are you sure you configured Piwik like this? PiwikTracker.configureSharedInstance(withSiteID: "1", baseURL: URL(string: "https://beenode.innocraft.cloud/index.php")!). Unfortunately I haven’t seen, that you used the index.php. It should be piwik.php. This might be the reason why it isn’t working.

5

HI @brototyp

YES, exact the same, I use index.php in URL config. Also there is not any fail on dispatch data to server. There shoul be issue on server. Would you please check the logs? Thanks.

6

Hi @Martin_Krajcir, that’s than probably the issue. Please replace the index.php with piwik.php and try again.

7

Hi @brototyp

Yes, you are absolutely right. Problem solved!

Thank you!

8

Awesome. Tanks for the feedback. Usually the SDK should warn you if you use an invalid URL. If you can say which version of the SDK you are using I will ensure it will warn others in the future.