Missing information boxes on Admin page

ograssini · January 19, 2021, 6:37pm

Hi all,

since I upgraded the Matomo version to 4.1.1, the admin page has no longer displaying the boxes with system information, summary of system check, summary of tracking issues, etc. Actually the page is just displaying "Need help? " box.

Is there a way to fix it?

Lukas · January 19, 2021, 7:25pm

Hi,

Can you check your browsers developer tools for errors on that page?

Do you use any plugins like Whitelabel?

ograssini · January 19, 2021, 7:44pm

Hi Lukas,

there is no error on Chrome’s DevTools.
I`m using all plugins available on Premium Bundle.

Lukas · January 19, 2021, 7:53pm

Hi,

I am not sure, but can you maybe try temporarily disabling the White Label plugin?

ograssini · January 19, 2021, 8:30pm

It worked. After I deactivated White Label plugin, the admin page is working fine.

Thank You

Lukas · January 19, 2021, 9:13pm

Hi,

I think this is intentional as the WhiteLabel plugin removes any mention of Matomo.

But I forwarded this to the premium plugin team so that they can give a proper answer.

Jason_1282 · February 4, 2021, 8:26pm

Hi there,

Yes, this is expected behaviour for white label.

Thanks,