Media Analytics ping interval cannot be set to 1 second

Premium Features
1

Hello,

I would like to set the ping interval for the media analytics plugin to 1 second according to the following description:
https://developer.matomo.org/guides/media-analytics/faq

Unfortunately the following error message comes up
medianalyticsfehler

What am I doing wrong?

Pete

2

Hi Pete,

Thanks for pointing this out. There is an error in the documentation the minimum time is 10 seconds.

Thanks,

3

Hi Jason,

thank you for your answer.
10 seconds is too long. Not all visitor actions are tracked. Is there no way to shorten the time?

4

@Jason_1282 we still have the problem. Is there no solution here? 10 seconds is an eternity!

5

@innocraft, any return?

6

Hi @Pete_Trombone sorry for the delay.

Yes, it is possible by calling the method setPingInterval . By default, an update is sent every 5 seconds. Sending the ping more frequently can be useful to get a bit more accurate statistics, sending it less frequently can be useful to reduce the amount of traffic your server has to handle.

var intervalInSeconds = 2;
_paq.push(['MediaAnalytics::setPingInterval', intervalInSeconds]);

Make sure to call this method as early as possible, for example just after _paq.push(['setSiteId', 'X']);

You can learn more here https://developer.matomo.org/guides/media-analytics/faq

If you still have issues can you please get in touch with us directly on shop@matomo.org

7

@V.K many thanks for the answer.
But jason wrote above (Media Analytics ping interval cannot be set to 1 second - #2 by Jason_1282) that there is an error in the documentation and that the minimum is 10 seconds. What is now correct?

8

Hi @Pete_Trombone when you attempt to lower intervalInSeconds do something like 2. Do you receive any errors as before?