Hello community!
I’m a complete noob and happy to be here 
I’m sure my question has a simple answer.
We have Matomo for WordPress, the plugin, running on (sorry, not allowed to include links) https [dot double slash] asb-hilft.jetzt. I’m trying to teach myself how to run and track campaigns.
Using the URL builder, I made this link: https [dot double slash] asb-hilft.jetzt [slash] fuer/region-stuttgart/?mtm_campaign=testcampaign&mtm_kwd=keywordtest. Yesterday and today, I put numerous clicks on that URL and I also asked 4 colleagues to do the same. Fast forward to almost one day later and I still get this in Acquisition > Campaigns:
From all the documentation I’ve read (and all the AI I’ve asked ;-)), I got the impression that this is as easy as: click on campaign link > campaign gets tracked.
What am I missing?
Additional information
- Privacy settings are all pretty lax, 1 byte IP masking, all the other stuff is unselected (e.g. we’re using cookies, not replacing IDs with pseudonyms…).
- We’re using Real Cookie Banner on this website, which I’m unfamiliar with. It was installed by a business partner of my boss for Google Ads compatibility. So it might be some setting there?
- For all I can tell, Matomo’s tracking code is properly implemented. I mean, it does track other visits, though I don’t know how accurate any of that information is now.
- What’s the best way to check if the tracking code is properly implemented across the entire website?
- On the Troubleshooting page, I cleared the cache and regenerated the tracking code.
System Report
# Matomo
Matomo Plugin Version: 5.6.1
Config exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/config/config.ini.php” )
JS Tracker exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/matomo.js” )
Plugin directories: Yes ([{“pluginsPathAbsolute”:“$abs_path/wp-content/plugins/matomo/plugins”,“webrootDirRelativeToMatomo”:“../plugins”},{“pluginsPathAbsolute”:“$abs_path/wp-content/plugins”,“webrootDirRelativeToMatomo”:“../../”}])
Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo)
Matomo Version: 5.6.2
Matomo Blog idSite: 1
Matomo Install Version: 5.6.1 (Install date: 2026-02-03 11:21:31)
Upgrades outstanding: No
Upgrade in progress: No
Current Matomo User Language: en
Current Matomo Language Cookie Value: None
Endpoints
Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
Crons
Server time: 2026-02-06 11:54:47
Blog time: 2026-02-06 12:54:47 (Below dates are shown in blog timezone)
Sync users & sites: Next run: 2026-02-07 09:27:20 (20 hours 32 min) ( Last started: 2026-02-06 09:27:29 (-3 hours 27 min). Last ended: 2026-02-06 09:27:29 (-3 hours 27 min). Interval: daily)
Archive: Next run: 2026-02-06 13:26:29 (31 min 42s) ( Last started: 2026-02-06 12:29:23 (-25 min 24s). Last ended: 2026-02-06 12:29:25 (-25 min 22s). Interval: hourly)
Update GeoIP DB: Next run: 2026-02-21 09:27:20 (14 days 20 hours) ( Last started: 2026-01-22 09:30:48 (-15 days 3 hours). Last ended: 2026-01-22 09:30:50 (-15 days 3 hours). Interval: matomo_monthly)
Mandatory checks
PHP version >= 7.2.5: ok
PDO extension: ok
PDO\MYSQL extension: ok
MYSQLI extension: ok
Other required extensions: ok
Required functions: ok
Required PHP configuration (php.ini): ok
Directories with write access: ok
Directories with write access for Tag Manager: ok
Optional checks
64-bit PHP Binary: ok
Tracker status: ok
Memory limit: ok
Time zone: ok
Open URL: ok
GD > 2.x + FreeType (graphics): ok
Other extensions: ok
Other functions: ok
Filesystem: ok
Last Successful Archiving Completion: ok
Database abilities: ok
Warning Max Packet Size: warning (It is recommended to configure a ‘max_allowed_packet’ size in your MySQL database of at least 64MB. Configured is currently 16MB. )
Geolocation: ok
Update over HTTPS: ok
Mobile Messaging SMS Provider: ok
Supports Async Archiving: No
Async Archiving Disabled in Setting: No
Location provider ID: geoip2php
Location provider available: Yes
Location provider working: Yes
Warning Proxy header: HTTP_X_REAL_IP (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more)
Had visit in last 5 days: Yes
Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)
Matomo Settings
Track mode: default
Track ecommerce: Yes
Track codeposition: footer
Track api endpoint: default
Track js endpoint: default
Version history: 5.6.1, 5.6.0, 5.3.3
Core version: 5.6.2
Last tracking settings update: 1761294442
Last settings update: 1761294442
Logs
None:
WordPress
Home URL: $site_url
Site URL: $site_url
WordPress Version: 6.9
Number of blogs: 1
Multisite Enabled: No
Network Enabled: No
WP_DEBUG: No
WP_DEBUG_DISPLAY: Yes
WP_DEBUG_LOG: No
DISABLE_WP_CRON: -
FORCE_SSL_ADMIN: Yes
WP_CACHE: Yes
CONCATENATE_SCRIPTS: -
COMPRESS_SCRIPTS: -
COMPRESS_CSS: -
ENFORCE_GZIP: -
WP_LOCAL_DEV: -
WP_CONTENT_URL: $site_url/wp-content
WP_CONTENT_DIR: $abs_path/wp-content
UPLOADS: -
BLOGUPLOADDIR: -
DIEONDBERROR: -
WPLANG: -
ALTERNATE_WP_CRON: -
WP_CRON_LOCK_TIMEOUT: 60
WP_DISABLE_FATAL_ERROR_HANDLER: -
MATOMO_SUPPORT_ASYNC_ARCHIVING: -
MATOMO_ENABLE_TAG_MANAGER: -
MATOMO_SUPPRESS_DB_ERRORS: -
MATOMO_ENABLE_AUTO_UPGRADE: -
MATOMO_DEBUG: -
MATOMO_SAFE_MODE: -
MATOMO_GLOBAL_UPLOAD_DIR: -
MATOMO_LOGIN_REDIRECT: -
Permalink Structure: /%category%/%postname%/
Possibly uses symlink: No
Upload base url: $site_url/wp-content/uploads
Upload base dir: $abs_path/wp-content/uploads
Upload url: $site_url/wp-content/uploads/2026/02
Custom upload_path:
Custom upload_url_path:
Compatible content directory: Yes
WP_Filesystem Initialized: Yes
Warning System Cron Set Up: No (Warning: Your WordPress site does not appear to have a system cron job set up to run the WordPress cron. Matomo uses the WordPress cron to generate reports and to delete temporary data to provide compliance with various privacy regulations (e.g., GDPR). Without a system cron job set up, these tasks may be run irregularly or infrequently, which could lead to personal data being retained longer than allowed. To avoid this, we recommend setting up a system cron job to run the WordPress cron regularly. Contact your hosting provider if you require help with this.)
Current User Locale: en_US
WordPress Plugins
Admin and Site Enhancements (ASE): 8.3.1
Advanced Themer for Bricks: 3.3.11
All-In-One Security (AIOS): 5.4.6 (Network enabled)
Bricksforge: 3.1.7.1
Custom Reports (Matomo Plugin): 5.4.9
FluentSMTP: 2.2.95
HappyFiles Pro: 1.8.3
MA Custom Fonts: 3.3.1
MainWP Child: 5.4.1
Matomo Analytics - Ethical Stats. Powerful Insights.: 5.6.1
Pods - Custom Content Types and Fields: 3.3.4
Rank Math SEO: 1.0.263
Real Cookie Banner: 5.2.14
WP-Optimize - Clean, Compress, Cache: 4.4.1
WP Armour - Honeypot Anti Spam: 2.3.04
WP Armour Extended - Honeypot Anti Spam: 1.40
WPCodeBox 2: 1.3.1
WPvivid Backup Plugin: 0.9.124
WPvivid Plugins Pro: 2.2.41
WPvivid Staging: 2.0.22
Active Plugins: 20 (wpcodebox2:1.3.1 fluent-smtp:2.2.95 CustomReports:5.4.9 admin-site-enhancements:8.3.1 all-in-one-wp-security-and-firewall:5.4.6 bricks-advanced-themer:3.3.11 bricksforge:3.1.7.1 happyfiles-pro:1.8.3 honeypot:2.3.04 ma-custom-fonts.php:3.3.1 mainwp-child:5.4.1 matomo:5.6.1 pods:3.3.4 real-cookie-banner-pro:5.2.14 seo-by-rank-math:1.0.263 wp-armour-extended:1.40 wp-optimize:4.4.1 wpvivid-backup-pro:2.2.41 wpvivid-backuprestore:0.9.124 wpvivid-staging:2.0.22)
Theme: bricks (bricks-child)
Server
Server Info: Apache
Apache AddHandler support: Supported
PHP OS: Linux
PHP Version: 8.4.15
PHP SAPI: cgi-fcgi
PHP Binary Name: /usr/local/php84/bin/php-cgi
PHP Maxmind DB extension: Not loaded
PHP Error Reporting: 4437 After bootstrap: 4437
PHP Found Binary: /usr/bin/php -q
Timezone: UTC
WP timezone: Europe/Berlin
Locale: de_DE_formal
User Locale: en_US
Memory Limit: 1024M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
WP Memory Limit: 40M
WP Max Memory Limit: 1024M
Timezone version: 2025.2
Time: 1770378888
Max Execution Time: 180
Max Post Size: 256M
Max Upload Size: 268435456
Max Input Vars: 4000
Disabled PHP functions: Yes (pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wifcontinued,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_get_handler,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,pcntl_async_signals,pcntl_unshare,)
zlib.output_compression is off: Yes
Curl Version: 7.74.0, OpenSSL/1.1.1w
Suhosin installed: No
PHP cli
PHP CLI Version: 7.4.33 (The detected PHP CLI version does not match the PHP web version. To avoid archiving errors, enable archiving via HTTP requests, or manually set the path to your PHP CLI executable to the one for PHP version 8.4.15.)
MySQLi support: ok
Database
MySQL Version: 8.0.44
Mysqli Connect: Yes
Force MySQL over Mysqli: No
DB Prefix: chcnclSh8_
DB CHARSET: utf8
DB COLLATE:
SHOW ERRORS: No
SUPPRESS ERRORS: No
Uses Socket: No
Uses IPv6: No
Matomo tables found: 113
DB tables exist: Yes
Matomo users found: 4
Matomo sites found: 1
Required permissions: OK
Browser
Browser: (Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/140.0)
Language: en-gb,en
Any ideas will be greatly appreciated.
