Hi,
I´m running Facebook Campaigns since years and track with matomo (URL campaign builder).
Tracking worked always.
I´ve started 2 days ago 2 new campaigns:
1.) sales campaign: tracking works
2.) traffic campaign: tracking does not work (inside Meta I have a lot of clicks…perfect CTR etc.)
I´ve tested different new Campaign names with the URL builder…I´ve tested carousel + single campaigns…no tracking.
The tracking only works if I copy&paste the link directly into the browser…but not if I use Facebook and check link per “preview URL”.
Facebook ist not helping…the usual “Third-Party-Tool” excuse.
Does anybody has the same problem?
I updated matomo a few minutes ago…no change in behavior.
Regards
René