Matomo stopped logging (again) WP 5.6

My Installation has stopped working again.
It did stop tracking any users since 24th of dec.

However, the tracking code itself is still in the pages. So I don’t understand why it crashed.

When I try to open the “Diagnosis” part of Matomo, it gives me a “critical error” message and doesn’t show anything.

However I can access the plugin, see the empty reports and can still access Matomo settings.

I am talking of this website www.projekt-neuseeland.de

Any help would be much appreciated.

Wordpress is on 5.6 and all plugins are updated as well.

Cheers Julian

Hi,

Can you check your error log for more details about this “critical error”

First thing I checked was to find out if it’s a tracking issue or not. But it doesn’t show any visits under the live part. So seems to me like an tracking issue. Even though the code is in, when i open the page and check the “code” of any random page of my website.

I did copy the system report:

  		  # Matomo
  • Matomo Pluginversion: 4.1.1
  • Config existiert und ist beschreibbar.: Ja ("$ABSPATH/wp-content/uploads/matomo/config/config.ini.php" )
  • JS Tracker existiert und ist beschreibbar.: Ja ("$ABSPATH/wp-content/uploads/matomo/matomo.js" )
  • Plugin-Verzeichnisse: Yes ([{“pluginsPathAbsolute”:"$ABSPATH/wp-content/plugins/matomo/plugins",“webrootDirRelativeToMatomo”:"…/"}])
  • Tmp-Verzeichnis schreibbar: Yes ($ABSPATH/wp-content/cache/matomo)
  • Matomo Blog idSite: 1
  • Installierte Matomo-Version: 1.3.1 (Install date: 2020-11-04 23:51:27)

Endpoints

  • Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
  • Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
  • Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
  • Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

  • Server-Zeit: 2021-01-06 21:08:51
  • Blog-Zeit: 2021-01-06 22:08:51 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
  • Sync users & sites: Next run: 2021-01-07 01:10:10 ( Last started: 2021-01-06 01:10:12. Last ended: 2021-01-06 01:10:12. Interval: daily)
  • Archive: Next run: 2021-01-06 22:10:10 ( Last started: 2021-01-06 21:10:16. Last ended: 2021-01-06 21:10:31. Interval: hourly)
  • Update GeoIP DB: Next run: 2021-02-05 01:10:10 ( Last started: 2021-01-06 01:10:29. Last ended: 2020-12-10 07:00:49. Interval: matomo_monthly)

Matomo Settings

  • Track mode: default
  • Track codeposition: footer
  • Track api endpoint: default
  • Track js endpoint: default
  • Version history: 4.1.1, 4.0.4, 1.3.2, 1.3.1
  • Core version: 4.1.0
  • Last tracking settings update: 1609890969
  • Last settings update: 1609891380
  • Track ecommerce: No
  • Track search: Yes
  • Track 404: Yes
  • Disable cookies: Yes
  • Track feed: Yes
  • Show get started page: 0
  • Mail history: 2021-01-01 23:51:59, 2020-12-10 06:51:41
  • Delete all data uninstall: No

Logs

  • Keine:

WordPress

  • Home URL: $site_url
  • Site URL: $site_url
  • WordPress Version: 5.6
  • Number of blogs: 1
  • Multisite Enabled: No
  • Network Enabled: No
  • WP_DEBUG: No
  • WP_DEBUG_DISPLAY: Yes
  • WP_DEBUG_LOG: No
  • DISABLE_WP_CRON: -
  • FORCE_SSL_ADMIN: Yes
  • WP_CACHE: Yes
  • CONCATENATE_SCRIPTS: -
  • COMPRESS_SCRIPTS: -
  • COMPRESS_CSS: -
  • ENFORCE_GZIP: -
  • WP_LOCAL_DEV: -
  • DIEONDBERROR: -
  • WPLANG: -
  • ALTERNATE_WP_CRON: -
  • WP_CRON_LOCK_TIMEOUT: 60
  • WP_DISABLE_FATAL_ERROR_HANDLER: -
  • MATOMO_SUPPORT_ASYNC_ARCHIVING: -
  • MATOMO_TRIGGER_BROWSER_ARCHIVING: -
  • MATOMO_ENABLE_TAG_MANAGER: -
  • MATOMO_SUPPRESS_DB_ERRORS: -
  • MATOMO_ENABLE_AUTO_UPGRADE: -
  • MATOMO_DEBUG: -
  • MATOMO_SAFE_MODE: Yes
  • MATOMO_GLOBAL_UPLOAD_DIR: -
  • MATOMO_LOGIN_REDIRECT: -
  • Permalink Structure: /%postname%/
  • Possibly uses symlink: No
  • Compatible content directory: Yes

WordPress Plugins

  • 301 Redirects Pro: 5.61
  • Ad Inserter: 2.6.19
  • Advanced Editor Tools (previously TinyMCE Advanced): 5.6.0
  • Antispam Bee: 2.9.3
  • Blogger 301 Redirect: 2.5.3
  • Bloom: 1.3.11
  • Borlabs Cookie - Cookie Opt-in: 2.2.13
  • Classic Editor: 1.6
  • Contextual Related Posts: 2.9.4
  • Divi Builder: 4.7.7
  • Duplicator: 1.3.40.1
  • Featured Images in RSS for Mailchimp & More: 1.5.7
  • Fluent Forms: 3.6.62
  • Fluent Forms Pro Add On Pack: 3.6.62
  • Inline Related Posts: 2.2.7
  • Interactive Geo Maps: 1.4.5
  • iThemes Security: 7.9.0 (Network enabled)
  • Loco Translate: 2.5.0
  • MainWP Child: 4.1.3.1
  • Matomo Analytics - Ethical Stats. Powerful Insights.: 4.1.1
  • MaxButtons: 8.4.1
  • Nofollow for external link: 1.2.3
  • OMGF: 4.2.4
  • Pretty Links Marketer Edition: 3.2.1
  • Prosodia VGW OS: 3.24.8
  • Q2W3 Fixed Widget: 5.1.9
  • Redirection: 4.9.2
  • reSmush.it Image Optimizer: 0.3.11
  • Search Exclude: 1.2.6
  • Shortcoder: 5.3.3
  • Table of Contents Plus: 2002
  • WebP Express: 0.19.0 (Network enabled)
  • WP Mail SMTP: 2.5.1
  • WP Rocket: 3.8.1
  • Yoast SEO: 15.5
  • Active Plugins: 34 (301-redirects ad-inserter antispam-bee better-wp-security blogger-301-redirect bloom borlabs-cookie classic-editor contextual-related-posts divi-builder duplicator featured-images-for-rss-feeds fluentform fluentformpro host-webfonts-local intelly-related-posts interactive-geo-maps loco-translate mainwp-child matomo maxbuttons nofollow-for-external-link pretty-link q2w3-fixed-widget resmushit-image-optimizer search-exclude shortcoder table-of-contents-plus tinymce-advanced webp-express wordpress-seo wp-mail-smtp wp-rocket wp-vgwort)
  • Theme: hiero (hiero)

Server

  • Server Info: Apache
  • PHP OS: Linux
  • PHP Version: 7.4.10
  • PHP SAPI: fpm-fcgi
  • PHP Binary Name: php74-fpm
  • Timezone: UTC
  • WP timezone: Europe/Berlin
  • Locale: de_DE
  • User Locale: de_DE
  • Memory Limit: 256M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
  • WP Memory Limit: 40M
  • WP Max Memory Limit: 256M
  • Timezone version: 0.system
  • Time: 1609967331
  • Max Execution Time: 30
  • Max Post Size: 200M
  • Max Upload Size: 209715200
  • Max Input Vars: 10000
  • Disabled PHP functions: No
  • zlib.output_compression is off: Yes
  • Curl Version: 7.47.0, OpenSSL/1.0.2g
  • Suhosin installed: No

Database

  • MySQL Version: 5.7.28
  • Mysqli Connect: Yes
  • Force MySQL over Mysqli: No
  • DB Prefix: eK6gY_
  • DB CHARSET: utf8
  • DB COLLATE:
  • SHOW ERRORS: No
  • SUPPRESS ERRORS: No
  • Uses Socket: No
  • Uses IPv6: No
  • Matomo tables found: 124
  • Matomo users found: 2
  • Matomo sites found: 1
  • Erforderliche Berechtigungen: OK

Browser

  • Browser: (Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0)

In the report it says no logs. However, I can activate logs if you tell me how.

Cheers Julian