Matomo stopped logging (again) WP 5.6

Support & Bugs
1

My Installation has stopped working again.
It did stop tracking any users since 24th of dec.

However, the tracking code itself is still in the pages. So I don’t understand why it crashed.

When I try to open the “Diagnosis” part of Matomo, it gives me a “critical error” message and doesn’t show anything.

However I can access the plugin, see the empty reports and can still access Matomo settings.

I am talking of this website www.projekt-neuseeland.de

Any help would be much appreciated.

Wordpress is on 5.6 and all plugins are updated as well.

Cheers Julian

2

Hi,

Can you check your error log for more details about this “critical error”

3

First thing I checked was to find out if it’s a tracking issue or not. But it doesn’t show any visits under the live part. So seems to me like an tracking issue. Even though the code is in, when i open the page and check the “code” of any random page of my website.

I did copy the system report:

  		  # Matomo
  • Matomo Pluginversion: 4.1.1
  • Config existiert und ist beschreibbar.: Ja (“$ABSPATH/wp-content/uploads/matomo/config/config.ini.php” )
  • JS Tracker existiert und ist beschreibbar.: Ja (“$ABSPATH/wp-content/uploads/matomo/matomo.js” )
  • Plugin-Verzeichnisse: Yes ([{“pluginsPathAbsolute”:“$ABSPATH/wp-content/plugins/matomo/plugins”,“webrootDirRelativeToMatomo”:“…/”}])
  • Tmp-Verzeichnis schreibbar: Yes ($ABSPATH/wp-content/cache/matomo)
  • Matomo Blog idSite: 1
  • Installierte Matomo-Version: 1.3.1 (Install date: 2020-11-04 23:51:27)

Endpoints

  • Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
  • Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
  • Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
  • Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

  • Server-Zeit: 2021-01-06 21:08:51
  • Blog-Zeit: 2021-01-06 22:08:51 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
  • Sync users & sites: Next run: 2021-01-07 01:10:10 ( Last started: 2021-01-06 01:10:12. Last ended: 2021-01-06 01:10:12. Interval: daily)
  • Archive: Next run: 2021-01-06 22:10:10 ( Last started: 2021-01-06 21:10:16. Last ended: 2021-01-06 21:10:31. Interval: hourly)
  • Update GeoIP DB: Next run: 2021-02-05 01:10:10 ( Last started: 2021-01-06 01:10:29. Last ended: 2020-12-10 07:00:49. Interval: matomo_monthly)

Matomo Settings

  • Track mode: default
  • Track codeposition: footer
  • Track api endpoint: default
  • Track js endpoint: default
  • Version history: 4.1.1, 4.0.4, 1.3.2, 1.3.1
  • Core version: 4.1.0
  • Last tracking settings update: 1609890969
  • Last settings update: 1609891380
  • Track ecommerce: No
  • Track search: Yes
  • Track 404: Yes
  • Disable cookies: Yes
  • Track feed: Yes
  • Show get started page: 0
  • Mail history: 2021-01-01 23:51:59, 2020-12-10 06:51:41
  • Delete all data uninstall: No

Logs

  • Keine:

WordPress

  • Home URL: $site_url
  • Site URL: $site_url
  • WordPress Version: 5.6
  • Number of blogs: 1
  • Multisite Enabled: No
  • Network Enabled: No
  • WP_DEBUG: No
  • WP_DEBUG_DISPLAY: Yes
  • WP_DEBUG_LOG: No
  • DISABLE_WP_CRON: -
  • FORCE_SSL_ADMIN: Yes
  • WP_CACHE: Yes
  • CONCATENATE_SCRIPTS: -
  • COMPRESS_SCRIPTS: -
  • COMPRESS_CSS: -
  • ENFORCE_GZIP: -
  • WP_LOCAL_DEV: -
  • DIEONDBERROR: -
  • WPLANG: -
  • ALTERNATE_WP_CRON: -
  • WP_CRON_LOCK_TIMEOUT: 60
  • WP_DISABLE_FATAL_ERROR_HANDLER: -
  • MATOMO_SUPPORT_ASYNC_ARCHIVING: -
  • MATOMO_TRIGGER_BROWSER_ARCHIVING: -
  • MATOMO_ENABLE_TAG_MANAGER: -
  • MATOMO_SUPPRESS_DB_ERRORS: -
  • MATOMO_ENABLE_AUTO_UPGRADE: -
  • MATOMO_DEBUG: -
  • MATOMO_SAFE_MODE: Yes
  • MATOMO_GLOBAL_UPLOAD_DIR: -
  • MATOMO_LOGIN_REDIRECT: -
  • Permalink Structure: /%postname%/
  • Possibly uses symlink: No
  • Compatible content directory: Yes

WordPress Plugins

  • 301 Redirects Pro: 5.61
  • Ad Inserter: 2.6.19
  • Advanced Editor Tools (previously TinyMCE Advanced): 5.6.0
  • Antispam Bee: 2.9.3
  • Blogger 301 Redirect: 2.5.3
  • Bloom: 1.3.11
  • Borlabs Cookie - Cookie Opt-in: 2.2.13
  • Classic Editor: 1.6
  • Contextual Related Posts: 2.9.4
  • Divi Builder: 4.7.7
  • Duplicator: 1.3.40.1
  • Featured Images in RSS for Mailchimp & More: 1.5.7
  • Fluent Forms: 3.6.62
  • Fluent Forms Pro Add On Pack: 3.6.62
  • Inline Related Posts: 2.2.7
  • Interactive Geo Maps: 1.4.5
  • iThemes Security: 7.9.0 (Network enabled)
  • Loco Translate: 2.5.0
  • MainWP Child: 4.1.3.1
  • Matomo Analytics - Ethical Stats. Powerful Insights.: 4.1.1
  • MaxButtons: 8.4.1
  • Nofollow for external link: 1.2.3
  • OMGF: 4.2.4
  • Pretty Links Marketer Edition: 3.2.1
  • Prosodia VGW OS: 3.24.8
  • Q2W3 Fixed Widget: 5.1.9
  • Redirection: 4.9.2
  • reSmush.it Image Optimizer: 0.3.11
  • Search Exclude: 1.2.6
  • Shortcoder: 5.3.3
  • Table of Contents Plus: 2002
  • WebP Express: 0.19.0 (Network enabled)
  • WP Mail SMTP: 2.5.1
  • WP Rocket: 3.8.1
  • Yoast SEO: 15.5
  • Active Plugins: 34 (301-redirects ad-inserter antispam-bee better-wp-security blogger-301-redirect bloom borlabs-cookie classic-editor contextual-related-posts divi-builder duplicator featured-images-for-rss-feeds fluentform fluentformpro host-webfonts-local intelly-related-posts interactive-geo-maps loco-translate mainwp-child matomo maxbuttons nofollow-for-external-link pretty-link q2w3-fixed-widget resmushit-image-optimizer search-exclude shortcoder table-of-contents-plus tinymce-advanced webp-express wordpress-seo wp-mail-smtp wp-rocket wp-vgwort)
  • Theme: hiero (hiero)

Server

  • Server Info: Apache
  • PHP OS: Linux
  • PHP Version: 7.4.10
  • PHP SAPI: fpm-fcgi
  • PHP Binary Name: php74-fpm
  • Timezone: UTC
  • WP timezone: Europe/Berlin
  • Locale: de_DE
  • User Locale: de_DE
  • Memory Limit: 256M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
  • WP Memory Limit: 40M
  • WP Max Memory Limit: 256M
  • Timezone version: 0.system
  • Time: 1609967331
  • Max Execution Time: 30
  • Max Post Size: 200M
  • Max Upload Size: 209715200
  • Max Input Vars: 10000
  • Disabled PHP functions: No
  • zlib.output_compression is off: Yes
  • Curl Version: 7.47.0, OpenSSL/1.0.2g
  • Suhosin installed: No

Database

  • MySQL Version: 5.7.28
  • Mysqli Connect: Yes
  • Force MySQL over Mysqli: No
  • DB Prefix: eK6gY_
  • DB CHARSET: utf8
  • DB COLLATE:
  • SHOW ERRORS: No
  • SUPPRESS ERRORS: No
  • Uses Socket: No
  • Uses IPv6: No
  • Matomo tables found: 124
  • Matomo users found: 2
  • Matomo sites found: 1
  • Erforderliche Berechtigungen: OK

Browser

  • Browser: (Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0)

In the report it says no logs. However, I can activate logs if you tell me how.

Cheers Julian