Matomo requires either the mysqli extension or both the PDO and pdo_mysql extensions

Support & Bugs
1

I get the following error during installation on a shared Linux host. (php v7.3) Matomo v3.7.0

"Matomo requires either the mysqli extension or both the PDO and pdo_mysql extensions. "

But phpinfo shows that “MySQL driver for PDO”, “MySQLi”, and “MySQLnd” modules are present.

What have I missed out?

2

Can you make sure you have something like this in your phpinfo?

matomo13
matomo131008×286 18.8 KB

Also Additional .ini files parsed should contain both the pdo.ini and the pdo_mysql.ini

3

You are right pdo_mysql is missing. It’s fixed now. Thanks