Hello, I’m experiencing the following problem:
I got to work on a website that I did not build myself. There are three Domains, the live and test domains that are hosted on the same server and the dev domain that is hosted on a different server. Now tracking visitors (Matomo v. 3.4.0) works like a charm in dev and test, but on the live domain (which is naturally the most important one) only some of the visitors are tracked - My own visits are never tracked and don’t appear in the visitor log. So are the visits by my colleagues.
Now I suspect the problem lies within the following:
When i open the developer tools console on all three sites, only on the live-domain there is the following error:
Failed to load resource: net::ERR_CERT_COMMON_NAME_INVALID piwiksubdomain/piwik.js
Not all visitors seem to experience this problem, but some (including me) most certainly do.
This is how far I’ve come. Does anyone have suggestions how to fix this or experienced similar problems?
Thanks in advance.