Hi @progger thanks for your response.
I have upped the max_execution_time from 360 to 720 and am seeing the error still. There are also no errors showing in the web server log.
Also, in the settings dashboard the Tracking Failures widget is showing no tracking failures and the archiving process is completing successfully.
Everything in the system check looks good so I’m at a bit of a loss…
<details>
<summary>Click to view System Check</summary>
### Mandatory checks
#### PHP version >= 7.2.5:
✔ 8.3.16
#### PDO extension:
✔
#### PDO\MYSQL extension:
✔
#### MYSQLI extension:
✔
#### Other required extensions:
✔ zlib ✔ json ✔ filter ✔ hash ✔ session
#### Required functions:
✔ debug_backtrace ✔ eval ✔ hash ✔ gzcompress ✔ gzuncompress ✔ pack
#### Required PHP configuration (php.ini):
✔ session.auto_start = 0 ✔ max_execution_time = 0 OR = -1 OR >= 30
#### Directories with write access:
✔ $DOC_ROOT/tmp ✔ $DOC_ROOT/tmp/assets ✔ $DOC_ROOT/tmp/cache ✔ $DOC_ROOT/tmp/climulti ✔ $DOC_ROOT/tmp/latest ✔ $DOC_ROOT/tmp/logs ✔ $DOC_ROOT/tmp/sessions ✔ $DOC_ROOT/tmp/tcpdf ✔ $DOC_ROOT/tmp/templates_c
#### Directories with write access for Tag Manager:
✔ $DOC_ROOT/js
### Optional checks
#### Required Private Directories:
✔ All private directories are inaccessible from the internet.
#### Recommended Private Directories:
✔ All private directories are inaccessible from the internet.
#### File integrity:
✔
#### 64-bit PHP Binary:
✔
#### Tracker status:
✔
#### Memory limit:
✔ 1024M
#### Time zone:
✔
#### Open URL:
✔ curl
#### PageSpeed is turned off:
✔
#### GD > 2.x + FreeType (graphics):
✔
#### Other extensions:
✔ json ✔ libxml ✔ dom ✔ SimpleXML ✔ openssl
#### Other functions:
✔ shell_exec ✔ set_time_limit ✔ mail ✔ parse_ini_file ✔ glob ✔ gzopen ✔ md5_file ✔ hash_file
#### Filesystem:
✔
#### Set up Cron - Managing processes via CLI:
✔ Ok
#### Last Successful Archiving Completion:
✔ The archiving process completed successfully 00:09:00 ago.
#### Database abilities:
✔ UTF8mb4 charset ✔ Connection collation ⚠ Warning: LOAD DATA INFILE<br/>Hint: Using LOAD DATA INFILE by updating your PHP and MySQL software and ensuring your database user has the FILE privilege speeds up Matomo's archiving process a lot.<br/>You should fix this problem if your Matomo server tracks high-traffic websites (e.g. over 100,000 pages per month).<br/><strong>Error:</strong> LOAD DATA INFILE failed... Error was: <br/> Try #1: LOAD DATA INFILE : SQLSTATE[28000]: Invalid authorization specification: 1045 Access denied for user 'anl_user_3tURAZ'@'%' (using password: YES)[28000],<br/> Try #2: LOAD DATA LOCAL INFILE : SQLSTATE[HY000]: General error: 4166 The used command is not allowed because the MariaDB server or client has disabled the local infile capability<br/>Troubleshooting: FAQ on matomo.org ✔ CREATE TEMPORARY TABLES ✔ Changing transaction isolation level
#### Max Packet Size:
✔
#### Forced SSL Connection:
✔
#### Geolocation:
⚠ Warning: The default location provider determines the country visitors connect from based on their selected language. This is not very accurate, so install and use a geolocation database.
#### Update over HTTPS:
✔
#### Mobile Messaging SMS Provider:
not configured
#### Writable JavaScript Tracker ("/matomo.js"):
✔
### Informational results
#### Matomo Version:
5.2.2
#### Matomo Update History:
5.1.0,4.15.1,4.13.3,
#### Matomo Install Version:
4.13.3
#### Latest Available Version:
5.2.2
#### Is Git Deployment:
0
#### PHP_OS:
Linux
#### PHP SAPI:
litespeed
#### Timezone Version:
2024.2
#### PHP Timezone:
UTC
#### PHP Time:
1740042842
#### PHP Datetime:
2025-02-20 09:14:02
#### PHP Disabled functions:
getmyuid, passthru, leak, listen, diskfreespace, tmpfile, link, ignore_user_abort, dl, exec, system, highlight_file, source, show_source, fpassthru, virtual, posix_ctermid, posix_getcwd, posix_getegid, posix_geteuid, posix_getgid, posix_getgrgid, posix_getgrnam, posix_getgroups, posix_getlogin, posix_getpgid, posix_getpgrp, posix_getpid, posix_getppid, posix_getpwuid, posix_getrlimit, posix_getsid, posix_getuid, posix_isatty, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_times, posix_ttyname, posix_uname, proc_open, proc_close, proc_nice, proc_terminate, escapeshellcmd, ini_alter, popen, pcntl_exec, socket_accept, socket_bind, socket_clear_error, socket_close, socket_connect, symlink, posix_geteuid, ini_alter, socket_listen, socket_create_listen, socket_read, socket_create_pair, stream_socket_server
#### PHP INI max_execution_time:
720
#### PHP INI post_max_size:
1024M
#### PHP INI max_input_vars:
1000
#### PHP INI zlib.output_compression:
#### Curl Version:
7.81.0, OpenSSL/3.0.2
#### Suhosin Installed:
0
#### DB Prefix:
matomo_
#### DB Charset:
utf8mb4
#### DB Collation:
utf8mb4_general_ci
#### DB Adapter:
PDO\MYSQL
#### MySQL Version:
10.6.20-MariaDB-ubu2204
#### Num Tables:
155
#### Browser Segment Archiving Enabled:
1
#### Development Mode Enabled:
0
#### Internet Enabled:
1
#### Multi Server Environment:
0
#### Auto Update Enabled:
1
#### Custom User Path:
0
#### Custom Include Path:
0
#### Release Channel:
latest_stable
#### Plugins Activated:
API, Actions, Annotations, BulkTracking, Contents, CoreAdminHome, CoreConsole, CoreHome, CorePluginsAdmin, CoreUpdater, CoreVisualizations, CoreVue, CustomDimensions, CustomJsTracker, Dashboard, DevicePlugins, DevicesDetection, Diagnostics, Ecommerce, Events, FeatureFlags, Feedback, GeoIp2, Goals, Heartbeat, ImageGraph, Insights, Installation, Intl, IntranetMeasurable, JsTrackerInstallCheck, LanguagesManager, Live, Login, Marketplace, MobileMessaging, Monolog, Morpheus, MultiSites, Overlay, PagePerformance, PrivacyManager, ProfessionalServices, Proxy, Referrers, Resolution, RssWidget, SEO, ScheduledReports, SegmentEditor, SitesManager, TagManager, Tour, Transitions, TwoFactorAuth, UserCountry, UserCountryMap, UserId, UserLanguage, UsersManager, VisitFrequency, VisitTime, VisitorInterest, VisitsSummary, WebsiteMeasurable, Widgetize
#### Plugins Deactivated:
DBStats, MobileAppMeasurable
#### Plugins Invalid:
#### Server Info:
LiteSpeed
#### Had visits in last 1 day:
0
#### Had visits in last 3 days:
0
#### Had visits in last 5 days:
0
#### Archive Time Last Started:
2025-02-20 09:05:01
#### Archive Time Last Finished:
2025-02-20 09:05:02
#### User Agent:
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36
#### Browser Language:
en-nz,en-gb,en-us,en,la
#### Total Invalidation Count:
0
#### In Progress Invalidation Count:
0
#### Scheduled Invalidation Count:
0
#### Earliest invalidation ts_started:
#### Latest invalidation ts_started:
#### Earliest invalidation ts_invalidated:
#### Latest invalidation ts_invalidated:
#### Number of segment invalidations:
0
#### Number of plugin invalidations:
0
#### List of plugins being invalidated:
#### Anonymize Referrer:
#### Do Not Track enabled:
1
</details>