Matomo Ecommerce - Sales Reports showing wrong data


I am testing the latest version of Matomo with an OroCommerce application. So far, my implementation seems to work quite well, but I am having a problem with tracking orders.

In the “E-Commerce → Overview” section, the data is showing correctly, as well as the data in the Order Action and many other places:
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The Overview section shows:

  • 6 Orders
  • 12.436 € income
  • etc.

However, some reports are showing totally wrong values, such as this one:

It seems that it tracks way too many orders in some reports while in others, it’s perfectly fine.

I am unable to find the reason for this behavior. What did I miss here?

The tracking code for Matomo is placed at the end of the <head> tag in the main twig template of my OroCommerce app, which renders it on every page. Here is the implementation:

        <!-- Matomo -->
        <script type="text/javascript">
            var _paq = window._paq = window._paq || [];
            {% set session = app.session %}

            {% if app.user %}
                _paq.push(['setUserId', {{ app.user.username|json_encode|raw }}]);
                {% set isLoggedIn = true %}
                {% set sessionVariable = 'isLoggedIn' %}
                {{ session.set(sessionVariable, isLoggedIn) }}
            {% elseif  not app.user and session.get('isLoggedIn') is defined and session.get('isLoggedIn') == true  %}
                {% set isLoggedIn = false %}
                {% set _ = app.session.remove('isLoggedIn') %}
                // User has just logged out, we reset the User ID
                // we also force a new visit to be created for the pageviews after logout
                _paq.push(['appendToTrackingUrl', 'new_visit=1']); 
                // we finally make sure to not again create a new visit afterwards (important for Single Page Applications)
                _paq.push(['appendToTrackingUrl', '']); 
            {% endif %}

            _paq.push(['setConversionAttributionFirstReferrer', false]);
            _paq.push(['addDownloadExtensions', "webp"]);
            (function() {
                var u="//matomo.local/";
                _paq.push(['setTrackerUrl', u+'matomo.php']);
                _paq.push(['setSiteId', '2']);
                var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0];
                g.async=true; g.src=u+'matomo.js'; s.parentNode.insertBefore(g,s);

        <!-- End Matomo Code -->

The tracking of the order is happening in the twig template which shows the order success page. Here is the code snippet:

    {% for item in order.lineItems %}
        <script type="text/javascript">
            // Product Array
                "{{ item.productSku }}", // (required) SKU: Product unique identifier
                "{{ item.productName }}", // (optional) Product name
                "{{ item.product.category.denormalizedDefaultTitle }}", // (optional) Product category. You can also specify an array of up to 5 categories eg. ["Books", "New releases", "Biography"]
                {{ item.price.value }}, // (Recommended) Product Price
                {{ item.quantity }} // (Optional - Defaults to 1)
    {% endfor %}

    <script type="text/javascript">
        "{{ }}", // (Required) orderId
        {{ }}, // (Required) grandTotal (revenue)
        {{ order.subTotal }}, // (Optional) subTotal
        {{ order.subTotal / 100 * 19 }}, // (optional) tax
        {{ order.estimatedShippingCostAmount }}, // (optional) shipping
        {{ order.discounts|length }} > 0 ? true : false // (optional) discount

Thanks in advance.
Kind regards,

Sorry to messaged you direclty here
But im stuck in a issue from a long
Im hoping you are the best person to provide the solution of my problem

Can you please guide me on how we can get the running session ID or visitID for the visitor, I want to bound the sessionID to every event.
I am using Kafka, there I want the current running sessionID as well for the visitor .

Here is my questions which i asked on Matomo Forum


We have the exact same issue, if anyone have a solution or suggestion where to start.


Hi @Hoji
Can you detail your issue?
As a first step you can check that all e-commerce are well recorded, thanks to the visits (or real-time) log…