Matomo Cloud - localhost


(Michelle) #1

Hello,

I am having issues with receiving the data via localhost. I have a matomo cloud account and I do not always get the data. I noticed that when the browser uses adblock software, that it doesn’t work. Disabling this doesn’t help. I also used other browsers. Sometimes when I switch from browser I get the data. How does this work? When does matomo cloud receive the data? Can it differentiate between different accounts or is it only based on ip address?
I hope someone can help.

Kind Regards,

Michelle


(Jason) #2

Hi Michelle,

Can you elaborate a bit more on what data you are missing? For example do you find that the tracking stops?

Thanks,

Jason


(Michelle) #3

The problem is that not all visits to the web page are recorded when I switch from accounts. So I miss data of whole visitors in the visitor log. and other places. I think this has something to do with that it is not able to detect different accounts in the same browser, but I am not sure.