Matomo archiving fails with three errors seen during archiving running: Matomo 3.14.1

General questions
1

INFO [2020-11-27 09:39:23] 133 - pre-processing segment 12/12 entryPageUrl==https%253A%252F%252Ffind-and-update.company-information.service.gov.uk%252Fclose-a-company%252F [date = last18]
WARNING [2020-11-27 09:40:23] 133 /var/www/html/core/Common.php(297): Notice - unserialize(): Error at offset 0 of 165 bytes - Matomo 3.14.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)

INFO [2020-11-27 09:55:26] 133 - pre-processing segment 13/13 referrerType==website,actions==;referrerUrl!@payments;actions== [date = last28]
WARNING [2020-11-27 09:56:26] 133 /var/www/html/core/Common.php(297): Notice - unserialize(): Error at offset 0 of 165 bytes - Matomo 3.14.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)

INFO [2020-11-27 10:07:30] 133 - pre-processing segment 6/6 referrerType==website [date = last25]
WARNING [2020-11-27 10:08:23] 133 /var/www/html/core/Common.php(297): Notice - unserialize(): Error at offset 0 of 165 bytes - Matomo 3.14.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)

These three errors are summarised at the end of archiving as:

ERROR [2020-11-30 08:13:17] 133 Error unserializing the following response from ?module=API&method=API.get&idSite=7&period=week&date=last21&format=php&trigger=archivephp: 504 Gateway Time-out

504 Gateway Time-out

nginx/1.17.8

ERROR [2020-11-30 08:29:20] 133 Error unserializing the following response from ?module=API&method=API.get&idSite=9&period=week&date=last31&format=php&trigger=archivephp: 504 Gateway Time-out

504 Gateway Time-out

nginx/1.17.8

ERROR [2020-11-30 08:42:07] 133 Error unserializing the following response from ?module=API&method=API.get&idSite=15&period=week&date=last28&format=php&trigger=archivephp: 504 Gateway Time-out

504 Gateway Time-out

nginx/1.17.8
2

Hi,

When archiving from the commandline, Matomo makes requests to the HTTP API and expects to get some data back. Instead, it receives a 504 Gateway Time-out from your nginx which seems to indicate that the maximum time your PHP scripts are allowed to run is too low.

3

Hi Lukas,

Thanks for the response - I am new Motamo. Is the time that the PHP scripts are allowed to run a configurable option and if so where is it set?

Many thanks

Steve

4

Hi,

You can change it for your PHP setup by editing the php.ini config.

The parameter is called max_execution_time (in seconds).