Login problem


I am new to Piwik and have installed it on my server recently. I could login from the computer I installed it from originally, but not from others. Now I am not able to login at all, the problem is on all computers now.

When I try to call up the login, I get the following:
[attachment 2214 Login_blank.png]

I have searched the forum and web and tried to modify the config.ini.php file which only listed the website address as trusted host. Whenever I have added another host(s) to it (“localhost”, “”, “my local IP”, “database location”, etc.) I get an error message instead:
[attachment 2213 login_error.png]

Since mySQL Server was working initially from the computer used to set it up it should be setup properly. My provider hosts it on a separate server, not my site, so it has a different address which has been correctly inserted in the file on installation. I have not made any changes there.

What am I missing here? I am stumped! Could someone please point me in the right directions?


(Matthieu Aubry) #2

Hi there,

please upgrade your Piwik to latest where this issue was fixed


Since the one step upgrade obviously wouldn’t work without being able to login, I updated as described by downloading, unzipping and replacing the files via ftp.

Then I called up the login page again as described. Result: a blank page. Blank as in white, nothing. I checked the source code to see what was there and found one number: “1”, End of story. Frankly this was not very helpful, that seems to be worse than before. Any other ideas?


Could somebody please help me solve this problem?

(Matthieu Aubry) #5

Hi CHris,

Next try: can you upgrade to the latest beta from: http://builds.piwik.org/ ?

if you still have an issue after upgrading to that beta:

  1. do you have any error in server error log?

  2. if not, please create a bug report on: Issues · matomo-org/piwik · GitHub (we didn’t hear of this issue before)