Localisation problem


I have a geolocation problem on my Matomo interface.
The IPs displayed are those of my firewall (
This is a problem because I’d like to have precise information (regions and, if possible, city).
Currently, the region is unknown.

My location provider is set to DBIP/GeoIP 2 (php).
I’ve tried disabling the option to anonymize visitors’ IP addresses but it didn’t help.

Do you have any clues? Ports to open on the firewall?

Thanks for your help.

Hi @j.nt
Have a look at: