Latest update problem


Hello there,

I tried updating my piwik to the latest version but during the update I got “Problem loading this page” and now I’m not able to access my piwik. When I try to open it, the URL changes to this -> mydomain/index.php?module=CoreUpdater&action= and again the “Problem loading this page” message. Is there a way to fix this without removing the database and the whole installation and installing it from the beginning?

Thanks in advance!

(Matthieu Aubry) #2

Hi there, that’s strange, do you get an error in your Server error log file?

see this FAQ: I get 'Oops... there was a problem during the request.' or 'Internal Server Error' or '500 error' or the 'White screen of death'. How do I proceed? - Analytics Platform - Matomo

otherwise you can try to run the update via the command line: Update Piwik - Analytics Platform - Matomo


Hey, thanks for the reply.

I fixed it by removing the old piwik files and uploading a new instalation. During the instalation I made piwik use the old database and it worked fine.