Just Loading........ Version 2.0


#1

When I press the + sign beside any option with the new version 2.0 it just says Loading… and never display the results. Attached is an example. Thanks.


(Matthieu Aubry) #2

Can you set a higher timeout in Settings>General setting eg. 1000 and try again maybe?
Also try setup this as it would fix issue: How to Set up Auto-Archiving of Your Reports - Analytics Platform - Matomo


(sebigbos) #3

[quote=matt]
Can you set a higher timeout in Settings>General setting eg. 1000 and try again maybe? [/quote]

same problem here and this did´nt work. I got the problem with updating from 1.12 to 2.0


#4

Thank you for your response. I tried that with no luck. My databases I do not believe are very big because 1.12 just snapped in the details very quickly. Only since 2.0 has problem occurred. Thanks again.


#5

Same here. Did the automatic update, everything went smooth before, now it just shows ‘loading…’. You could even trigger the loading-message to appear more than once of you cick again. Please fix.


(Matthieu Aubry) #6

Can you PM me the link to this post + your piwik access details? I would like to take a look as I cannot reproduce yet! thx


#7

Thanks for reply.

I was about sending you a login to our system, but as I tried out the credentials I found out that new users don’t have the problem. What an odd thing. The “loading” doesnt appear - it just shows the results.

When I log back in to my account the problem persists. Maybe it is a caching issue?

I am sorry, but with reasons I won’t give out the credentials to our both regular/admin users.


(sebigbos) #8

ahh, same here: if I log in with the new visitor-account created for Piwik-suuport it´s all great, no problem at all! So you won´t see nothing with the login-data provided per PM


(sebigbos) #9

deleting the widgets from the dashboard and reloading them solves the problem. so, it´s fixed here…:wink:


#10

…not cool. This not something I want to tell a lot of clients. Any other fix possible?


(sebigbos) #11

[quote=eelsboat]
…not cool. This not something I want to tell a lot of clients. Any other fix possible?[/quote]

sorry mate, I´m just a user and give my experience…


#12

Yes, by deleting and re-setting up the widgets it seems to work ok.:)-D Matt… love the product!


(Matthieu Aubry) #13

Does it work for everybody to delete/re-add the widget?


#14

Just loading issue in IE8 will be fixed with next update. See IE8 clicking on sub tables results in JS error · Issue #4399 · matomo-org/matomo · GitHub