Issue with tracking No Result Search Keywords

Vinutab · October 16, 2018, 8:04am

Hi,

One of our application that is integrated with Piwik is mainly used as a search engine. Hence, it is very important for us to get the exact number of times a keyword has been searched or the number of times it has produced no results.

How can I get the number of searches for a keyword/the number of times a keyword has produced no results despite if it is from a single visit or not?

We also observed that No Result Search Keywords is listing the keywords which have the search results as well.

We have used the below code.
_paq.push([‘setCustomUrl’, document.URL + ‘&search_count=’ + searchCount]);

utrautma · April 15, 2025, 5:59pm

I’ve raised this issue again in a ticket to Matomo.
In my case, the problem occurs when a website offers multiple languages and the search only searches in those language areas.
If keywords are searched for in multiple languages and there are language areas with no results, this problem occurs.