Installation: System Check not successfull

Support & Bugs
1

I tried to install Piwik 0.45 on my local XAMPP Lite 1.7.2! Server (Appache + MySQL). But the problem starts on the 2nd step, the SystemCheck:

There’s this Errormessage:

Piwik requires either the mysqli extension or both the PDO and pdo_mysql extensions.

On a Windows server you can add the following lines to your php.ini:

extension=php_mysqli.dll
extension=php_pdo.dll
extension=php_pdo_mysql.dll

[attachment=148:Piwik___…71221720.png]

To make sure all extensions which are needed are running I started this skript:

<?php
print_r(get_loaded_extensions());
?>

The result contains: mysql [40] => mysqli [41] => PDO [42] => pdo_mysql [43]
The whole report can be found as a attachment.

I have read that there were those problems with a older version of Piwik but now they should be solved. So I haven’t found the line

// $sDir = escapeshellcmd($sDir);

and I can’t remove it…

How can I make the installation running?
Thank you for your help
shef

2

Somewhere around line 1350 of 0.4.5’s core/Piwik.php, there’s a call to escapeshellcmd(). Just remove that line (or comment it out as in the example given).

3

Now it works. I missunderstood core/Piwik.php, I thought it means the piwik.php file in the root. Piwik’s a great tool

Thank you very much

4

Hi there,
I just downloaded and tried to isntall piwik 1.5.1 (newest version to date) and am getting the same error:

=================================
Piwik requires either the mysqli extension or both the PDO and pdo_mysql extensions.
On a Windows server you can add the following lines to your php.ini:

extension=php_mysqli.dll
extension=php_pdo.dll
extension=php_pdo_mysql.dll

More information on: PHP PDO and MYSQLI.

I tried searching for the string “escapeshellcmd” in all files in the entire piwik directory, and couldnt’ find it.

Please help!

Thanks very much in advance.

5

you need to install either the mysqli extension, OR both the PDO and pdo_mysql extensions.

the mysql extension (without the “i”) is not supported by Zend Framework.

6

I think both mysqli and pdo_mysql extensions are installed already.

Under my C:\PHP\ext folder there are two files named php_mysqli.dll and php_pdo_mysql.dll. Do I have to do anything else to “install” these other then checking off the extensions during the PHP install process?

Piwik is installed on my F: drive and PHP is installed on my C: but that shouldn’t matter… :S

Any suggestions?

Thanks again.

7

your php.ini file has to be configured to load the extensions (as shown above)

check your web server error log; perhaps something isn’t loading properly

8

Hi all:
I tried to install piwik 1.6 on my server, but it cann’t pass the second step system check.There was not any error information but only a blank page.
Can any one tell me what the problem and how can I fix the problem.
Thanks a lot.

9

Hello Cloga,

Sounds like the traditional “White Screen Of Death”… Usually it means there is to little memory on the server. Try and increase that and try again.

/Hans Roberto

10

Cloga, please check your web server error logs, what is the error displayed there?

11

After I update the piwik to 1.7 and php to 5,3 , piwik is ok,

12

Hi there,
I just downloaded and tried to isntall piwik 1.9.2 (newest version to date) and am getting the same error:

=================================
Piwik requires either the mysqli extension or both the PDO and pdo_mysql extensions.
On a Windows server you can add the following lines to your php.ini:

extension=php_mysqli.dll
extension=php_pdo.dll
extension=php_pdo_mysql.dll

More information on: PHP PDO and MYSQLI.

I tried searching for the string “escapeshellcmd” in all files in the entire piwik directory, and couldnt’ find it.

Please help!

Thanks very much in advance.