Installation Issues


(leather99) #1

Help would be appreciated. We used an older version of your piwik, and it stopped reporting the search engine data, we don’t know why. We thought it may be our webroot interfering, not sure.

So we downloaded the new .4 version today, we did not get any errors during the 10 step process. The issue we do now have is when you load up piwik at login there is all this error stuff below the login:

Undefined index: form_url in /home/OURSERVER/public_html/piwik/tmp/templates_c/%%50^502^5021B1A0%%login.tpl.php on line 44 Backtrace -->#0 Piwik_ErrorHandler(8, Undefined index: form_url, /home/OURSERVER/public_html/piwik/tmp/templates_c/%%50^502^5021B1A0%%login.tpl.php, 44, Array ([this] => Piwik_Smarty Object ([template_dir] => Array ([0] => /home/lgicom/public_html/piwik/plugins,[1] =>

all of this error stuff goes way down the page. Also when we do login, and click on visitors, it just continues to spin bringing up no data. We have pasted the javascript on every page, yet nothing appears and those errors on the front page under login. All the plugins have been activated. If anyone can suggest how to troubleshoot, please do.


(vipsoft) #2

try installing into a fresh directory. if you overwrote a really old installation you might have a conflict from lingering files.

disable third party plugins. you’ll have to update these separately.

remove the compiled templates in tmp/templates_c/*


(leather99) #3

[quote=vipsoft @ Jun 18 2009, 02:18 AM]try installing into a fresh directory. if you overwrote a really old installation you might have a conflict from lingering files.

disable third party plugins. you’ll have to update these separately.

remove the compiled templates in tmp/templates_c/*[/quote]

Thanks for your comment, we tried your suggestion and deleted the compiled templates, but it made no difference. Our install was to a fresh folder and we don’t have any 3rd party plugins installed, only the piwik plugins in the settings area. The program just sits there and spins, it says “loading data”. We know we have traffic through other means, so not sure why it cannot build out the files and load data. We have double checked each folder of the installation it is identical to what we downloaded.

We do caching and compressed xhtml on our site, would this affect the install? Also I heard this version had many bugs in it, perhaps we should try to install a different version, suggestion?

Now the error looks like this and goes way way down the page at login.
Notice: Undefined index: form_url in /home/OURSERVER/public_html/piwik/tmp/templates_c/%%50^502^5021B1A0%%login.tpl.php on line 44 Backtrace -->#0 Piwik_ErrorHandler(8, Undefined index: form_url, /home/OURSERVER/public_html/piwik/tmp/templates_c/%%50^502^5021B1A0%%login.tpl.php, 44, Array ([this] => Piwik_Smarty Object ([template_dir] => Array ([0] => /home/OURSERVER/public_html/piwik/plugins,[1] => /home/OURSERVER/public_html/piwik/themes/default,[2] => /home/OURSERVER/public_html/piwik/themes),[compile_dir] => tmp/templates_c,[config_dir] => configs,[plugins_dir] => Array ([0] => /home/OURSERVER/public_html/piwik/core/SmartyPlugins,[1] => /home/OURSERVER/public_html/piwik/libs/Smarty/plugins),[debugging]

Thanks very much.