Installation Blank Page System Check, Piwik 2.11.1 and 2.7


#1

Hi all!

If got a problem, when I try to install Piwik and you click next and Piwik is going to do a system check nothing happens. A blank page. Although my google search had a lot of hits, all were a lower Piwik (like 1.3). What I tried:

  • Giving 777 for the whole map.
  • Piwik 2.7
  • Switching to PHP 5.5 (didn’t work and my whole site kinda crashed)
    I love Piwik and if anyone is able to help I’ll love you too!

Edit: I have got no logs, I can’t find them! I use FileZilla and AWstats.


#2

It sounds as if the memory limit is set too low in the php.ini file.

Sometimes, when you have a completely blank page, you can get valuable hints by looking at the bottom of the page source. In Firefox, you can view the page source by right-clicking on that blank page and then clicking on “View Page Source” in the context menu that pops up in response to the right-click.

Other browsers are similar.


(Matthieu Aubry) #3

Hi there,

Can you contact your webhost and ask them to find the web server error logs ? there must be an error logged somewhere, which we need to help you fix the issue. Thanks


#4

Yes, I’ll do that and also ask about my php.ini file! Page source didn’t show anything.


#5

My memory limit is 64M and my server uses PHP 5.3.10. So Piwik 2.11.1 is out of the question.
What PHP does Piwik 2.7.0 uses?

I also enabled error reporting in the .htaccess but that doesn’t show anything. I don’t know if it just doesn’t have anything to report or I made a mistake.


#6

Apperently my memory limit is 256M
I did this in my .htaccess:

[size=small]php_flag display_startup_errors on
php_flag display_errors on
php_flag html_errors on
php_flag log_errors on
php_value error_log /home/path/public_html/mydomain.nl/PHP_errors.log

BEGIN WordPress

RewriteEngine On RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L]

END WordPress

php_value memory_limit 256M[/size]

But the installation is still not working. Any ideas?