Incorrect username in the dashboard

General questions
1

Hello All,

We have added an application url to Matomo and the issue is when a user tried to access the URL it’s getting registered in Matomo but it’s displaying as Direct user instead of the actual username. Can someone help to fix this issue?

2

Can someone assist me on this?

3

Hi @sbollam
What is your tracking code?

4

Hi @Philippe

Please find the tracking code attached.

<!-- Matomo -->
<script>
  var _paq = window._paq = window._paq || [];
  /* tracker methods like "setCustomDimension" should be called before "trackPageView" */
  _paq.push(['trackPageView']);
  _paq.push(['enableLinkTracking']);
  (function() {
    var u="https://test.matomo.com/matomo";
    _paq.push(['setTrackerUrl', u+'matomo.php']);
    _paq.push(['setSiteId', '504']);
    var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0];
    g.async=true; g.src=u+'matomo.js'; s.parentNode.insertBefore(g,s);
  })();
</script>
<!-- End Matomo Code -->
5

Hi @sbollam
In your code, you don’t track user name:

Then you should put _paq.push(['setUserId', 'USER_ID_HERE']); before the trackPageView command.
See also:
https://developer.matomo.org/guides/tracking-javascript-guide#user-id