Import data GA4 gets killed over and over (WordPress GA Importer)

Support & Bugs
1

The import of the GA4 data gets killed. No single import is done. The import starts, gets status ‘ongoing’ and is killed after a few minutes.

Error message: no message

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Specifications:

  • Matomo for WordPress version 4.14.2
  • Google Analytics Importer (Matomo Plugin) version 4.6.4

Server info:

  • PHP time limit: 300
  • max input time: 600

I tried recreating the API (and reimported the json file), but no luck.
It does work for two other sites. I can’t figure out why it won’t work for this site.

I hope you can help me out.

2

Hey , I am also facing this issue .

3

Irritating, right?

Do you use the same versions of the plugins? And import GA4? Same PHP time limit and max input time?