IE and Android stats not showing

Support & Bugs
1

Hi,
I’ve installed the latest release 1.8.2 and tested the platform, working fine apart from IE, Android or iPhone as visits not registering…

Any idea why that is?

2

I am facing the same issue, after upgraded to last version my returning visitors have been going down.

Please take a look the chart attached.

3

In the Visitors > Visitor Log, Do you see missing visits as well ?

Can you check your web server error logs also maybe?

4

In In the Visitors > Visitor Log I can only see data from Firefox and not IE or mobile users at all, it is mainly IE that I am more worried about…

Any advise would be great. Else, I will have to re-use Google Analytics which I rather not

5

when you go to the site with IE do you see a Jaavascript error?

6

Hello
Matt

I checked my web server logs and everything is OK.
There are too many IE7 in my company, now I can´t know which version of IE Piwik is not tracking, maybe is IE7.

7

Hi

Disregard my last complain about which version of IE Piwik is not tracking.
I didn´t see the option Browser version.

I performed a bit test compare results between chart and raw data in mysql.
Yesterday Piwik tracked 351 visits by IE then I performed a simple query on database and returned : 557
This is my query:


select count(1) from piwik.piwik_log_visit
where date_format(visit_last_action_time,'%m-%d-%Y') = '06-05-2012'
and config_browser_name = 'IE';

Now I´m quite confusing