I don't understand the output of Users Flow at all!

Premium Features
1

I have just installed the User Flow plugin to our self hosted Matomo 4.7 instance.

All our Matomo data is collected from the nginx server logs - we have no javascript tracking enabled.

I have set the report interval to 1 week. Visits Overview says we have 1300 visits and 20,000 page views.

Users flow says “There is no data for this report”.

If I switch to this this month, visitors says 1,117 visits, 17,000 page views.

Users flow now shows 2 sets of interactions, 13 visits, 4 proceeded, 9 exits. 1 is 4 failed attempts to login, and the other is 4 items showing the same page.

Where did the other 1,100 visits and 17,000 page views go?

2

@karthik @innocraft, I moved the topic to the Premium feature… Any idea?

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3

Hi @nikkilocke ,

As the plugin is just installed, it does not process the historical data automatically, however it is possible to re-process the data manually, could you please try to invalidate and reprocess the data https://matomo.org/faq/how-to/faq_155/ and check if the data matches. If you have more questions regarding Usersflow, please get in touch with our support team at shop@matomo.org

4

Can you first confirm that doing this will not lose all my data that is no longer in the nginx logs (because they have been deleted)?

Elsewhere (on this forum, I think) I read that User Flow automatically uses historical data. Might be nice to document this step in the User Flow instructions?

5

It won’t. « Re-process » will just reset the compiled / aggregated data (the one used for reports, user flows and so on), it won’t affect the collected data at all.

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6

Thankyou very much. Now all done (and upgraded Matomo). The reports have a lot more data in them now (though I haven’t made much sense of them yet).

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