I can not log into my piwik!:(

Yesterday I changed my setting of piwik. After that I can not log into my piwik. When I log into with my account, it is always show me “Fatal error: Maximum execution time of 30 seconds exceeded in …”

So I find the way to solve this problem. And I find a wrong way to change the file “piwik.php” in “piwik/core”. I modified “max_execution_time” value to zero (max_execution_time=0) in “piwik/core/piwik.php”.

And then a new problem come out. “Unable to start session” come out. When I visit my piwik, it is always show me “Unable to start session”. So I modified “max_execution_time=0” back to “max_execution_time”. But it is not work.

Anybody can help me?

Hi william!

Exactly what settings did you change? Is it in Piwik or in the server files? Did you make an copy of files and database before changing it?

/Hans Roberto
PS: I am no Piwik pro, just trying to give something back to the community ^.^

I changed Period “Day” to “Month”. After that “Fatal error: Maximum execution time of 30 seconds exceeded in …” came out.

No copy files…

Sounds to me like an memory problem. What is your php memory set at?

I think php memory must be default value. I never modify it.

Try and find out what the settings are. Here are some clues:

I have my memory set 98 mb but it is recommended to have a lot more.

Can you try setup: How to Set up Auto-Archiving of Your Reports - Analytics Platform - Matomo ?

Otherwise when URL fails, change to period=month to period=day to use piwik