How to ignore visitorReferrer from payment gateways?

oxcid · February 10, 2020, 8:29am

Hi,

On the Ecommerce log, sometimes the referrer website of an order is listed from one of my payment gateway. I understand this is coming from the last visited external URL of that session (after payment made). Is there a way to ignore these URL, and instead use the first external URL when the session was created (probably direct entry, or Google)?

Thanks.

thomas_matomo · February 18, 2020, 2:44am

@oxcid it looks like this is a missing feature maybe in Matomo. I would suggest to try configuring the URL/domain of the bank as a site URL and then it might work but configuring site urls is disabled in Matomo for WordPress since the blog url is automatically configured. If you are familiar with DB, you could probably try to configure this manually by adding an entry to wp_matomo_site_url like this

oxcid · February 18, 2020, 8:19am

@thomas_matomo Thanks, I’m ok with DB. But I’ve just realized that the referrer text is not always the same as the referrer URL:

The text is the payment gateway, but the URL is pointing to my site. Just to confirm, which of these should I insert into the table?

Thanks.

DawidG · August 19, 2021, 6:23pm

I had the same issue with Matamo and still don’t know what form is better to insert into the table. I guess the second one from Oxcid’s pic is the more accurate option.

Matthieu_Mary · August 24, 2021, 3:50am

hi @DawidG

You don’t need to insert in database. You can do it from the matomo UI.
https://matomo.org/faq/how-to/how-do-i-add-a-referral-exclusion-in-matomo/

Regards

DawidG · August 24, 2021, 6:35am

Thanks for the help! It seems pretty easy to work with Matomo though I’m a newbie in it. I’ve already checked how to exclude a referral in Matomo and it was easier than I expected. I like it. Reminds me of the times I worked with a payment gateway on my friend’s websites. It was easy to implement and to set up all the features on it. I still have there an online gaming merchant account because the website was about Diablo and related games on PC. Anyway, my friend has to exclude the visitorrferrer from his website too.

Masidus · November 24, 2021, 8:38pm

Hello,

We are using Matomo WordPress plugin, self hosted on our server.

We checked the link above and when we go to Admin/Settings > Measurables there is no option to manage anything or any other settings as I was led to believe there would be.

Is this option a part of a premium extension or does anyone know why we can’t use this option?

We really need to exclude PayPal as a referrer as whenever someone pays via PayPal we are getting mistaken attribution.

Many thanks!

Matthieu_Mary · November 29, 2021, 12:27am

Hi @Masidus

the feature you are looking for does not exist in the wordpress plugin.
We’ve created an issue for this topic

github.com/matomo-org/matomo-for-wordpress

Support configuring a list of site URLs

opened 12:19AM - 29 Nov 21 UTC

tsteur

Enhancement

see https://matomo.org/faq/how-to/how-do-i-add-a-referral-exclusion-in-matomo/ … In Matomo for WordPress this feature is currently not available. Not sure how we could let a user configure additional URLs best? As it's rare maybe it would be enough to let users define a constant in wp-config.php and we add the configured URLs to the list of site urls. Not sure though if we can already hook into this and dynamically add these sites. However, we could potentially read the constant defined in wp-config.php and then configure this as part of the site/sync scheduled task if needed. However, this would mean that it would take a while for a constant change to be active which may not be what users expect and they'd think the feature is not working. Possibly we can hook into the `Site.setSites` event and add more sites dynamically, maybe. The goal of this issue is to make the referral exclusion work without having this manage measurable page.

Please subscribe to this issue to get notified when it will be resolved.
Kind regards

Mat