we are running into problems tracking our website’s visitors as it is accessed both from the Internet and from an intranet setting. The latter results in all intranet users being tracked as one visitor, since all request originate from the same IP and they all have a similar environment (OS, Browser, installed plugins). I’ve tried to set the appropriate switch in the configuration, but to no avail. When doing so, all requests are counted as different visits.
However, as the users are required to log in, we would be able to generate a visitor ID for each unique visitor and embed it in the tracking code in the HTML pages to explicitly set the visitor ID used by Piwik, like so:
I’ve searched the forum for posts concerning similar problems and found mentions of a “cid” parameter, which seems to do what I need, but no official documentation. Can somebody tell me what it actually does? It is suggested to use it like this:
Many thanks for the hint! The tracking of the users by embedded images now works as intended.