Hi,
I’m having the “Oops… there was a problem during the request” all over my matomo installation.
After following your guide, I checked my server, and this is the error I have in my log every time I refresh matomo:
[Tue Feb 16 18:11:13.952183 2021] [lsapi:error] [pid 19582:tid 47632531588864] [client 93.46.101.241:53976] [host omqiway.com] Backend fatal error: PHP Fatal error: Uncaught Zend_Db_Statement_Mysqli_Exception: Mysqli prepare error: MySQL server has gone away in /home/zezaph5/public_html/omqiway.net/analytics/libs/Zend/Db/Statement/Mysqli.php:77\nStack trace:\n#0 /home/zezaph5/public_html/omqiway.net/analytics/libs/Zend/Db/Statement.php(115): Zend_Db_Statement_Mysqli->_prepare(‘INSERT INTO mta…’)\n#1 /home/zezaph5/public_html/omqiway.net/analytics/libs/Zend/Db/Adapter/Mysqli.php(419): Zend_Db_Statement->__construct(Object(Piwik\Db\Adapter\Mysqli), ‘INSERT INTO mta…’)\n#2 /home/zezaph5/public_html/omqiway.net/analytics/libs/Zend/Db/Adapter/Abstract.php(478): Zend_Db_Adapter_Mysqli->prepare(‘INSERT INTO mta…’)\n#3 /home/zezaph5/public_html/omqiway.net/analytics/core/Session/SaveHandler/DbTable.php(122): Zend_Db_Adapter_Abstract->query(‘INSERT INTO mta…’, Array)\n#4 /home/zezaph5/public_html/omqiway.net/analytics/core/Session/SaveHandler/DbTable.php(156): Piwik\Session\SaveHandler\DbTable->query(‘INSERT INTO mta…’, Array)\n#5 [internal function]: Piwik\Session\SaveHandler in /home/zezaph5/public_html/omqiway.net/analytics/libs/Zend/Db/Statement/Mysqli.php on line 77\n, referer: https://omqiway.com/analytics/index.php?module=CoreHome&action=index&idSite=1&period=day&date=yesterday
What can I do to solve this? Thank you 