How can I solve this?

I’m having the “Oops… there was a problem during the request” all over my matomo installation.

After following your guide, I checked my server, and this is the error I have in my log every time I refresh matomo:
[Tue Feb 16 18:11:13.952183 2021] [lsapi:error] [pid 19582:tid 47632531588864] [client] [host] Backend fatal error: PHP Fatal error: Uncaught Zend_Db_Statement_Mysqli_Exception: Mysqli prepare error: MySQL server has gone away in /home/zezaph5/public_html/\nStack trace:\n#0 /home/zezaph5/public_html/ Zend_Db_Statement_Mysqli->_prepare(‘INSERT INTO mta…’)\n#1 /home/zezaph5/public_html/ Zend_Db_Statement->__construct(Object(Piwik\Db\Adapter\Mysqli), ‘INSERT INTO mta…’)\n#2 /home/zezaph5/public_html/ Zend_Db_Adapter_Mysqli->prepare(‘INSERT INTO mta…’)\n#3 /home/zezaph5/public_html/ Zend_Db_Adapter_Abstract->query(‘INSERT INTO mta…’, Array)\n#4 /home/zezaph5/public_html/ Piwik\Session\SaveHandler\DbTable->query(‘INSERT INTO mta…’, Array)\n#5 [internal function]: Piwik\Session\SaveHandler in /home/zezaph5/public_html/ on line 77\n, referer:

What can I do to solve this? Thank you :slight_smile:


I’d recommend to look at which should give a few tips for this issue

1 Like