Hits from same IP and same user are not combining

Hits coming from the same IP and same user and same browser (etc.) are not combining and being read as multiple records. I looked at the logs and I can’t see a reason why Piwik isn’t consolidating the records when charting visits, etc.
Is there a setting I’m missing for this?

That would be the case if the user has cookies disabled and heuristics matching is disabled. Look in config/global.ini.php, and set to 1.

enable_detect_unique_visitor_using_settings = 1

[quote=vipsoft @ Oct 29 2009, 02:41 PM]That would be the case if the user has cookies disabled and heuristics matching is disabled. Look in config/global.ini.php, and set to 1.

enable_detect_unique_visitor_using_settings = 1

[/quote]

Alas, the enable_detect_unique_visitor_using_settings is already set to 1. I know that the visitor is coming through a caching web proxy and that it was collecting the visits into one display record a month or so ago.