HeatmapSessionRecording plugin recording incomplete screenshots

Premium Features
1

Hi,

We are trying to use the HeatmapSessionRecording plugin to capture heatmaps of one of our sites. However we get incomplete screenshots.

Digging a bit deeper we realized that we can manually capture screenshots by adding _paq.push(['HeatmapSessionRecording::captureInitialDom', {heatmapId}]) when the last block loads.

Now for our purposes since all components are lazy loaded its impossible to find our when the last component loads so we added the event on click so that we can control how long we can wait before triggering the screenshot. Even then it captured incomplete screenshot.

Any help would be appreciated.

Thanks

2

What do you mean by incomplete screenshots? Lately I’ve been noticing that my screenshots on the Heatmap for the HeatmapSessionRecording plug in takes a screenshot and the whole page isn’t in view. It like the header and footer are jammed together and misses a bunch of the page . Wondering if that’s what you’re seeing or if it’s something else.

3

Hello @Prithviraj_Chaudhuri Since this issue is related to premium plugin, please reached out to us at shop@matomo.org so we can check on this further.

4

Yes, the screenshot recorded only has the header and footer