I have purchased and installed the Matomo Heatmaps and Sessions license, and I have configured everything correctly. The system check confirms that everything is set up properly, and the URL appears to be correct. However, when accessing the Heatmaps and Sessions feature, we encounter the following issues.
Heatmap: No page view has been recorded yet for this heatmap. If there are supposed to be recordings by now, maybe the page targets configured for this heatmap do not match any page on your website. It is also recommended to check the “System Check” under “Administration” (only Super Users) to see if your system is configured to automatically track Heatmaps.
Sessions: No session has been recorded yet. If there are supposed to be recorded sessions by now, maybe the configured entry page does not match any page on your website. It is also recommended to check the “System Check” under “Administration” (only Super Users) to see if your system is configured to automatically recorded sessions.
We have tried different browsers, but the problem persists.
Best regards,
Marcel Wefers