Heatmaps - mobile devices

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1

Hi,

I am trying to create a heatmap from a website which looks slightly different for mobile devices than for desktop and I am facing following problem:
Although I changed the breakpoints settings, the screenshot of the website does not capture the correct mobile version but always looks like the desktop view.

Does anyone know how to get the correct hetamap screenshot for mobile devices?

Thanks,
Best regards

Christina

2

HI Christina,

Can you email us a URL that you are trying to test to shop@innocraft.com?

I will investigate further from there.

Thanks,

3

Hi Jason,

thank you for the reply and your help.
I mailed you the URL.

Best regards
Christina