Heatmaps and CSP

Premium Features
1

Hi. I have got some troubles with heatmaps and session recording.
Heatmaps can’t take screenshot which is signalized by similar message.

…

As text says it does take user actions but can not take any screenshot. And I am kinda sure I’ve set correct url,

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in another example it looks like this
… (I am sorry but I can only put one screenshot)

not to mention that session recording does not work at all.

What I suppose the issue is the Content-Security-Policy headers.
This is a screenshot from inspector from page that is tracked.

inspector
inspector1855×1176 367 KB

Marked error means: content security policy the page’s settings blocked the loading of a resource at …

I am not very familiar with CSP, what should I allow to load in my CSP headers? Is this the reason it does not do screenshots / session recording?

2

Hi there,

To troubleshoot the issue in depth it would be great if you could send the URL of the webpage with the heatmap. -> Please email this to shop@innocraft.com.

Have a look at this FAQ regarding CSP Is the Piwik JavaScript Tracker CSP (Content Security Policy) compatible and how do I set it up? - Analytics Platform - Matomo

Thanks for getting in touch, we look forward to your email.