Heatmap Session Recording config file not accessible

Hi,

I just installed the Heatmap Session Recording plugin but am having trouble getting any data.

I saw this in the Diagnostic > System check

https://c4aa.org/matomo_stats/plugins/HeatmapSessionRecording/configs.php?idsite=1&trackerid=5lX6EM&url=http%3A%2F%2Ftest.test%2F’ seems to be not accessible from the Internet or Intranet. As a result, tracking Heatmaps and Session Recordings may not work. You may need to change your webserver configuration to allow access to this file via the Internet or Intranet.

When I try to load: https://c4aa.org/matomo_stats/plugins/HeatmapSessionRecording/configs.php I get a 403 error.

Wondering if I need to change permissions for that file?

Hi,

Please check your webserver log and config. They might give you hints as to why your webserver is blocking the request.

Ok, in the error.log I’m seeing a long series of errors like this:

[Sat Feb 26 20:22:00.387024 2022] [authz_core:error] [pid 20652:tid 140319576278784] [client 209.112.213.193:52371] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/
More
[Sat Feb 26 20:33:25.525823 2022] [authz_core:error] [pid 20652:tid 140318695470848] [client 206.174.79.245:55229] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/
[Sat Feb 26 20:33:41.559107 2022] [authz_core:error] [pid 16662:tid 140319584671488] [client 206.174.79.245:55251] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2021/06/order-our-book-the-art-of-activism
[Sat Feb 26 20:34:26.695485 2022] [authz_core:error] [pid 20652:tid 140319198803712] [client 142.147.64.209:62943] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2021/06/order-our-book-the-art-of-activism
[Sat Feb 26 20:38:28.146408 2022] [authz_core:error] [pid 16662:tid 140319458780928] [client 35.147.67.129:46348] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2017/08/the-5-moral-foundations
[Sat Feb 26 20:39:02.202605 2022] [authz_core:error] [pid 6316:tid 140318628361984] [client 206.174.79.245:55286] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/about
[Sat Feb 26 20:39:28.420460 2022] [authz_core:error] [pid 20652:tid 140319551100672] [client 206.174.79.245:55290] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2021/06/order-our-book-the-art-of-activism
[Sat Feb 26 20:45:33.687074 2022] [authz_core:error] [pid 6316:tid 140319576278784] [client 72.86.44.19:58520] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2022/02/d-c-statehood-accelerator-call-for-artists
[Sat Feb 26 20:46:09.591696 2022] [authz_core:error] [pid 20652:tid 140318049560320] [client 155.41.66.118:52807] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2020/06/artistic-activism-during-the-civil-rights-movement
[Sat Feb 26 20:47:11.822132 2022] [authz_core:error] [pid 6316:tid 140319567886080] [client 73.163.141.163:54831] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2022/02/d-c-statehood-accelerator-call-for-artists
[Sat Feb 26 20:52:51.344416 2022] [authz_core:error] [pid 16662:tid 140319576278784] [client 69.138.217.142:52525] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2022/02/d-c-statehood-accelerator-call-for-artists


Is this something I can fix, or should I go to my host?

Hi @slambert ,

Could you please get in touch with our Support team at shop@innocarft.com, so that we can manage this request efficiently.

You may find this helpful https://matomo.org/faq/heatmap-session-recording/faq_24413/.

I just updated to 4.8 and the error seems to have disappeared.

1 Like