slambert
(Steve Lambert)
1
Hi,
I just installed the Heatmap Session Recording plugin but am having trouble getting any data.
I saw this in the Diagnostic > System check
‘https://c4aa.org/matomo_stats/plugins/HeatmapSessionRecording/configs.php?idsite=1&trackerid=5lX6EM&url=http%3A%2F%2Ftest.test%2F’ seems to be not accessible from the Internet or Intranet. As a result, tracking Heatmaps and Session Recordings may not work. You may need to change your webserver configuration to allow access to this file via the Internet or Intranet.
When I try to load: https://c4aa.org/matomo_stats/plugins/HeatmapSessionRecording/configs.php I get a 403 error.
Wondering if I need to change permissions for that file?
Lukas
(Lukas Winkler)
2
Hi,
Please check your webserver log and config. They might give you hints as to why your webserver is blocking the request.
slambert
(Steve Lambert)
3
Ok, in the error.log
I’m seeing a long series of errors like this:
[Sat Feb 26 20:22:00.387024 2022] [authz_core:error] [pid 20652:tid 140319576278784] [client 209.112.213.193:52371] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/
More
[Sat Feb 26 20:33:25.525823 2022] [authz_core:error] [pid 20652:tid 140318695470848] [client 206.174.79.245:55229] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/
[Sat Feb 26 20:33:41.559107 2022] [authz_core:error] [pid 16662:tid 140319584671488] [client 206.174.79.245:55251] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2021/06/order-our-book-the-art-of-activism
[Sat Feb 26 20:34:26.695485 2022] [authz_core:error] [pid 20652:tid 140319198803712] [client 142.147.64.209:62943] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2021/06/order-our-book-the-art-of-activism
[Sat Feb 26 20:38:28.146408 2022] [authz_core:error] [pid 16662:tid 140319458780928] [client 35.147.67.129:46348] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2017/08/the-5-moral-foundations
[Sat Feb 26 20:39:02.202605 2022] [authz_core:error] [pid 6316:tid 140318628361984] [client 206.174.79.245:55286] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/about
[Sat Feb 26 20:39:28.420460 2022] [authz_core:error] [pid 20652:tid 140319551100672] [client 206.174.79.245:55290] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2021/06/order-our-book-the-art-of-activism
[Sat Feb 26 20:45:33.687074 2022] [authz_core:error] [pid 6316:tid 140319576278784] [client 72.86.44.19:58520] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2022/02/d-c-statehood-accelerator-call-for-artists
[Sat Feb 26 20:46:09.591696 2022] [authz_core:error] [pid 20652:tid 140318049560320] [client 155.41.66.118:52807] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2020/06/artistic-activism-during-the-civil-rights-movement
[Sat Feb 26 20:47:11.822132 2022] [authz_core:error] [pid 6316:tid 140319567886080] [client 73.163.141.163:54831] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2022/02/d-c-statehood-accelerator-call-for-artists
[Sat Feb 26 20:52:51.344416 2022] [authz_core:error] [pid 16662:tid 140319576278784] [client 69.138.217.142:52525] AH01630: client denied by server configuration: /home/members/artisticactivism/sites/c4aa.org/web/matomo_stats/plugins/HeatmapSessionRecording/configs.php, referer: https://c4aa.org/2022/02/d-c-statehood-accelerator-call-for-artists
Is this something I can fix, or should I go to my host?
karthik
(Karthik Rajendran)
4
Hi @slambert ,
Could you please get in touch with our Support team at shop@innocarft.com, so that we can manage this request efficiently.
karthik
(Karthik Rajendran)
6
slambert
(Steve Lambert)
7
I just updated to 4.8 and the error seems to have disappeared.
1 Like