Heatmap screenshot incomplete

Hey, I cannot manage to get my screenshot complete while using Heatmaps. I declare the URL and visit it, but only about a quarter of the image is displayed. The rest is a grey area. How can I get my full screenshot?

Thanks for your help

Hi @MathildeB
As this concerns Heatmap premium plugin, send an email to the support team.

Hi @MathildeB ,

Can you please get in touch with our support team at shop@matomo.org