Heatmap screenshot image is not taking properly as my website

Hi Team,

I have an issue with heatmap screenshot image. The image is not looks like as my website. It is showing only data except that all design is blank of white screen. I have checked the console log in developer tools, their is no errors as well. I have access Content security policy to matomo instance. still issue is not resolved. can someone have any idea.

One more question, instead of taking the screenshot of entire dom for heatmap. can we able to take the screenshot for a specific width and height?

Hi @naveenkumar ,

Please get in touch with our support team at shop@innocraft.com