Hello,
I purchased the Heatmap & Session Recording plugin but I’m unable to get screenshots to generate. The plugin is recording samples but no heatmap visualization is displayed.
Setup Details:
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Server: Windows Server with IIS
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Matomo Version: 5.3.2
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Matomo URL: matomo.icreate-campaign.com (behind Cloudflare)
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Website URL: lp.zivltd.com
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Heatmap Plugin: Active and configured
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PHP Version: 8.2.29
Problem:
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Heatmap configuration is correct (URL validator passes)
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12+ samples recorded successfully
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Screenshot URL is set to:
https://lp.zivltd.com/Happy_new_sale -
But no screenshot is generated
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Error message: “There have been X samples recorded so far. However, no screenshot has been taken yet.”