Heatmap does not show the full width of page

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1

I created a heatmap and now i’m having a problem about the full width of the page not rendering correctly. The heatmap does not include the navigation column in the left side. see image below

Screen Shot 2023-09-05 at 11.31.25 AM
Screen Shot 2023-09-05 at 11.31.25 AM1920×823 92.3 KB

How can I fix this? Please help, thanks!

2

Hi @carisma_k8 I have replied to the email you sent us. If you have further questions, please respond via email.

3

I tried changing the heatmap views, but still no navigation in the left side:

Screen Shot 2023-09-06 at 8.15.15 AM
Screen Shot 2023-09-06 at 8.15.15 AM1920×652 61.4 KB

Screen Shot 2023-09-06 at 8.15.34 AM
Screen Shot 2023-09-06 at 8.15.34 AM1920×556 52 KB

4

How often does the heatmap screenshot changes?

5

Hi @carisma_k8

I would say: never, except if you delete it:

6

weird… because I have my homepage screenshot. Then when I visited my heatmap again… the screenshot was replaced… the login popup is over the homepage

7

Hi @carisma_k8
You can wait before doing the screenshot: