Hello everyone. We would like to use the Heatmap plugin, have activated and set up the test phase, but Heatmap does not record any data. Does anyone know the reason for this? System check is positive. Thanks a lot
Hi @mstgroup
Since this issue involves a premium plugin, please contact us at shop@matomo.org, and we’ll be happy to investigate further.
Hello, thanks for the feedback. Now the plugin works, but exactly on the page where we need it, the screenshot is empty, as only header and footer are displayed the body is missing or blank. Can you help us with this or do I have to contact shop@matomo.org. Thank you very much in advance.
Hi @mstgroup ,
If the screenshot in Matomo Heatmaps is missing the body (only showing the header and footer), it could be due to several factors, such as lazy loading, CSS hiding the content, Content Security Policy (CSP) restrictions, JavaScript errors, iframes, or SPA-related issues. The tracking script loading too late might also cause this.
Since Heatmaps is a premium feature and there are multiple possible causes, we need to investigate further. As this may require sharing details that aren’t ideal for a public forum, it’s better to contact our support team via email so we can look into this properly.
Now it works, thanks to the support and the forum.